Network Operations Center Engineer II (Hybrid Role)

Citizens Bank • Johnston, RI

408d • $105,000 - $105,000

About The Position

As a Senior NOC Engineer, you will play a critical role in supporting the computer networks of Citizens. This position involves working alongside a team of skilled engineers to identify issues, resolve incidents, implement standard changes, and oversee the computer networks and infrastructure that enable business operations. Your technical expertise will be essential in ensuring the stability of Citizens' operations.

Requirements

• 3-5 years in a network operations role.
• Familiarity with ticketing systems and ticket workflows.
• Knowledge of network routing, switching and wireless (preferably Cisco, Aruba or Arista).
• Ability to work under pressure to be mindful of customer experience.
• Desire and motivation to learn and advance skill levels.
• Ability to work unsupervised and prioritize work.
• Excellent customer service and communication skills.
• Attention to detail.
• Bachelor's or equivalent experience.

Nice To Haves

• Familiar with network monitoring or supplemental tools (Algosec, Splunk, Panorama).
• Familiar with network security products (preferably Palo Alto, Firepower, Netskope).
• Preferably experience with vendor circuit triage troubleshooting.
• Familiar with any other network disciplines is a plus (Load Balancers, Proxy, VPN).
• Network certification is a plus (CCNP, CompTIA, PCSNE).

Responsibilities

• Monitoring and managing network infrastructure; identifying and resolving potential problems, alerts, issues and incidents.
• Collaborating with network engineering and IT teams to implement request and standard changes.
• Offering Tier II technical network support; leveraging knowledge of network analysis and performance evaluation to provide Tier II technical support.
• Assisting with the resolution of escalating tickets; offering general support to IT service operations.
• Auditing technical network support tickets; documenting patterns and trends as they emerge.
• Capturing detail relevant information and escalating tickets to Tier II (Senior NOC Engineer).
• Providing recommendations for improvements to establish efficiency and efficacy standards within the department.
• Building and maintaining good working relationships with colleagues and customers.
• Engaging 2nd lines, field services, and third parties as necessary, coordinating steps to restore network services promptly.
• Providing technical support to other members of the team.

Benefits

• Competitive pay
• Comprehensive medical, dental and vision coverage
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy that exceeds mandatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree