Our successful candidate will perform as a Network Operations Analyst as part of the 3-5 person Swing Shift team supporting a 24/7/365 Network Operations and Security Center working on-site at Fort Belvoir, VA.
Provide day to day monitoring and operations of customer IT networks and enterprise systems to ensure reliability and availability.
Monitor services on all local and wide area networks for optimum operability using a variety of network monitoring tools (e.g. SolarWinds), report outages, and initiate support.
Receives and prepares electronic notifications (E-mail and collaborative messaging) to the command and stakeholders on all unscheduled and scheduled (ASIs) network outages.
Follows standard operating procedures to notify users of outages or changes to network and enterprise status.
Gathers information, tracks, logs and documents critical incidents occurring in daily operations using standard formats; provides updates until systems are fully restored.
Maintains and updates customer's executive communications dashboard via SharePoint portal website.
Monitors Email traffic, chat channels, logs, and phone calls.
Makes effective and timely decisions.
Conducts and participate in daily shift change briefings to oncoming shift.
Work on a team of 3-5 persons and report directly to a shift lead.
Current TOP SECRET clearance w/ SCI eligibility in DISS at time of application.
2 or more years of IT experience.
High School Diploma or GED.
Basic customer service skills and be able to speak clear and concise.
Ability to communicate clearly, both orally and in writing.
Have attention to detail.
Experience using Microsoft Office Products (Outlook, Word, Excel, PowerPoint, Teams).
Ability to work weekdays, weekends, and holidays.
Ability to travel up to seven (7) days at a time (in rare cases).
DoD 8570 IAT Level I or II certification (CompTIA A+, Network +, Security +, etc).
Experience working in a network operations center (NOC) environment.
Previous military environment experience, specifically Army or joint service.
Previous intelligence community (IC) experience.
Experience working with government/military VIPs.
Experience using Ticketing Systems (Remedy, SCSM, Service Now, Etc.).
Experience using Microsoft SharePoint websites and related products.
Knowledge of Internet, computers, routers, switches, firewall, etc.