Network Operations Administrator

Mountain America Credit Union•Sandy, UT

2d•Hybrid

About The Position

Responsible for daily operation and administration of Network Infrastructure. Assists business units to accomplish objectives. Helps streamline user experience. Responsible to mentor / train employees in a Network Technician role. Some travel, mostly to branches in the MACU footprint may be necessary from time to time

Requirements

3+ years of experience in a technology support role (could gain simultaneously with hands-on experience)
4+ years of hands-on Network experience, preferably with Cisco and/or Silverpeak platforms, providing front line technology support with excellent customer service soft skills.
A basic understanding of network essentials including IP addressing, the function of network switching and routing.
Understands basic network troubleshooting methodologies such as ping and traceroute.
Understanding and familiarity with the Cisco CLI used to configure routers and switches preferred
High School diploma
Intermediate skills in Microsoft Office including Outlook, Word, PowerPoint, and Excel.

Nice To Haves

Equivalent to a two-year college degree or completion of a specialized course of study preferred
Network+, A+ or CCNA certification preferred
Proficiency with Microsoft Visio preferred
Basic understanding of Microsoft products such as Active Directory and MS Exchange.
Excellent communication, positive attitude, desire to learn and grow

Responsibilities

Trains / mentors employees in the Associate Network Operations Administrator role
Ensures all users to the credit union are configured correctly for their designated positions
Works with vendors/carriers to ensure issues resolved in a timely manner
Primary system administrator / owner for certain Network solutions
Works with Senior Network Operations Administrators and Network Engineers to develop increased Network knowledge / skill
Builds and maintains relationships with other departments utilizing any Network solutions
Builds and maintains relationships with other IT departments
Ensures Network related incidents and service requests are handled in a timely manner
Assists with staging and configuration of Network equipment, including but not limited to Firewalls, Switches, Routers, SDWAN, etc.
Assists with configuration of Network monitoring and management tools
Assists with Network equipment upgrades to resolve caveats and security vulnerabilities
Creates documentation for Network related systems
Consistently meets the needs of the end user in a quality and professional manner.
Participates in on call rotation
Occasional travel to locations to troubleshoot network systems
Other duties as assigned