Network Monitoring Representative (Shipment Tracking)

Quest Diagnostics•Tampa, FL

22h•$19•Hybrid

About The Position

Network Monitoring Representative (Shipment Tracking) - Tampa, FL (HYBRID), Monday to Friday, 1:00 PM to 9:30 PM, with rotational weekends Pay range: $19.48+ per hour ; employee may be eligible to receive shift differential of 10% for some or all hours worked on second shift and 15% for some or all hours worked on third shift. Additional details on shift differential will be provided if an offer is extended. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Monitor the daily performance of the logistics network to ensure all ground routes, shuttles, and air shipments are running according to schedule. When necessary, proactively develop contingency plans and communicate /coordinate execution of plans with Regions, Quest Air, and Contracted services to make adjustments to minimize the overall impact to the system.

Requirements

Minimum of 3 years of experience in logistics operations
Occasionally lifting up to 25 pounds
May require extended periods of focus
May require extended periods of sitting or standing
Ability to manage stress
Capable of handling multiple priorities in a high-volume setting
Knowledge of Quest Diagnostics Logistics policies and procedures preferred
Excellent computer skills, good working knowledge of Microsoft Windows and Office products (Word, Excel, Outlook)
Excellent verbal and written communication skills
Must be able to facilitate and direct the work of others
Strong organization skills
Strong functional/technical skills
Strong negotiating skills
Strong problem-solving skills
Strong decision-making skills
Analytical skills and independent thinking to analyze and evaluate route efficiencies
Excellent interaction skills are required for interaction with department employees and management, especially around change management
Integrity and Trust
Active Listening
Dealing with Ambiguity
Drive for Results
Composure
Creativity
Priority Setting
Perseverance
High School Diploma or Equivalent (Required)

Nice To Haves

Experience with Pickup & Delivery operations is desired
Route design and air/ground operations experience desired
Bachelor’s Degree (Preferred)

Responsibilities

Monitor logistics routes, both internal and external, that feed either Quest Air, commercial air, or any other system-critical ground relays.
Monitor logistics shipments, including charter, commercial, and Quest Air, to ensure they are transported as planned.
Communicate with Quest Air, the local logistics team, contracted service providers, and the testing laboratory to alert them of any possible issues/delays and coordinate adjustment of the logistics system as needed.
Tracks the overall performance of the network, looking for areas of improvement and/or system redesign.
Daily, monthly & quarterly reporting of service, productivity & quality metrics.
Support and coordinate with other central operations and air operations management (Dispatch, route optimization, Six Sigma).
Ability to maintain confidentiality concerning information and data received.

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness®
healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities