Network Management Support Professionals

Management Applications • Alexandria, VA

19h

About The Position

Network Management Support Professionals Management Applications, Inc., a leading provider of Networking and Managed IT Services is seeking high level IT professionals to support a contract serving Virginia Area Community Colleges. These services will include the management, monitoring and alerting on edge routers, firewalls, voice gateways and servers at varying VA locations. Background The private WAN connects multiple colleges. The WAN peers with the commodity Internet via 10 Gigabit connections located in Ashburn and Richmond. The majority of these circuits connect at speeds of 100 Mbps to 300 Mbps and are in the process of being upgraded to 300 Mbps, 500 Mbps and gigabit speeds. In the near future, all of these primary circuits will be backed up with a smaller secondary circuit (40 Mbps – 100 Mbps) from a different provider for redundancy. The routers are all Cisco 1001X models and include Cisco Prime. WAN services are delivered by Cox, LUMOS, Comcast and Verizon. Please do not apply to this advertisement if you do not have experience in the below areas. Responsibilities and Experience Preferred Experience: Network Operations Center or Remote Monitoring Experience, Cisco Product Experience and College/University Experience. Three Tiers of Managed Service: Monitoring and Alerts, Remote Monitoring and Management and Full Remote Management 24/7/365 monitoring and alerting from an NOC. Trouble Ticketing System TeamDynamix to manage the enterprise ticketing/request system and to document problem communication and escalation processes. Maintenance Coordination WAN is the main communication channel for critical applications and services. Maintenance is normally scheduled/performed during late night or very early morning hours. All non-emergency maintenance must be scheduled at least 10 business days in advance to provide end users adequate notice and make sure service interruptions are kept to a minimum. All maintenance must be pre-approved by the campus CIO or their designee. VCCS Network Monitoring System Traverse and Cacti are used for monitoring. Colleges are encouraged to open edge devices to System Office monitoring which will require further configuration to automate alarms and notices allowing for complete monitoring of all edge devices on the network. Backup Services Responsible for backing up all network equipment and providing the files to the Director of Enterprise Services as needed. Change Management and Release Management Responsible Change and Release Management processes. Follow and log the processes so that stakeholders are kept updated as needed.

Requirements

• Network Operations Center or Remote Monitoring Experience
• Cisco Product Experience
• College/University Experience
• Applicants with Cisco, CompTia and other well-known IT Certifications are preferred.
• Four-year degrees preferred. Will consider AS, AAS and no degrees should the applicant have high-level job experience.

Responsibilities

• 24/7/365 monitoring and alerting from an NOC.
• Trouble Ticketing System TeamDynamix to manage the enterprise ticketing/request system and to document problem communication and escalation processes.
• Maintenance Coordination
• Responsible for backing up all network equipment and providing the files to the Director of Enterprise Services as needed.
• Change Management and Release Management
• Follow and log the processes so that stakeholders are kept updated as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree