Network Maintenance & Construction Technician III - (Soldotna, AK)

GCI•Soldotna, AK

37d

About The Position

GCI's Network Maintenance & Construction Technician II will represent the company by providing outstanding customer service to current and prospective clients exploring our products and services, including those interested in upgrades or expansions. Perform professional and efficient installations and servicing of telecommunications solutions, including video, high-speed data, and voice products, in both residential and commercial settings. Oversee system-wide maintenance and quality control of network signal processing, proactively troubleshooting and resolving issues such as transmission discrepancies, signal loss, interference, and equipment malfunctions. Conduct comprehensive network analysis and maintain headend systems to ensure optimal performance. Safeguard the integrity of outside plant infrastructure, ensuring reliability and efficiency in service delivery. This is an advanced-level position within the telecommunications field, specifically focused on outside network maintenance. The role involves acquiring complex and in-depth knowledge and competency through the company's certifications, education, and training alongside higher-level technicians. Performs sophisticated tasks with a comprehensive understanding of routine preventative and corrective network maintenance, as well as repairs to field and network facilities that provide video, voice, data, and wireless services. Proficiency and advanced working knowledge are demonstrated across multiple areas of plant systems, construction, installation, and service-related functions. The position requires minimal instructions for routine tasks and general guidance for new assignments. Work is subject to minimal supervision and is reviewed by senior staff for timeliness, accuracy, and adherence to established procedures.

Requirements

High School diploma or equivalent.
Minimum of eight (8) years of experience in a technical telecommunications role or a related field, including:
At least six (6) years of experience in heavy equipment operation and excavation.
At least six (6) years of experience in cable splicing.
At least six (6) years of experience in power supply maintenance.
At least six (6) years of experience in the installation, reconfiguration, and maintenance of fiber optic transport equipment.
At least six (6) years of experience in aerial and underground construction, including cable fault location testing.
Must be certified in NAZ power safety training or obtain certification within one (1) year of hire.
Upon hiring, candidates may be required to successfully complete specific certifications and training courses within a designated timeframe, such as Defensive Driving, Company Online Installer, Pole Climbing, AK DOT Bucket Truck, and AK DOT approved Flagger Certification.
Must possess a current passport or obtain one upon hiring.
Must be able to determine system problems and outages, perform preventative maintenance, repair, and testing of residential and business wiring, programming, and hook up of electronics equipment, security, high-speed data and telephony.
Comprehensive knowledge of and ability to accurately interpret and apply NEC, NESC, OSHA, FCC and company rules and regulations.
Comprehensive knowledge of routine maintenance procedures, surveillance, and construction operations including radio frequency, microwave, fiber optic, AC/DC, wireless, wireline, HFC networks, facilities, and related components providing video, voice, and data services
Comprehensive knowledge of signal ingress/egress preventative and corrective maintenance requirements, coaxial and fiber cable splicing and facility locating, outage restoration, system design calculations, network installation, activation, and maintenance.
Comprehensive knowledge of electronic fundamentals and mathematical skills.
Comprehensive knowledge of video, voice, and data, baseband, and optical signal delivery.
Comprehensive knowledge in the operation of related field equipment signal level meters, AC/DC power test equipment including optical, time, and frequency domain reflectometers, underground cable locators, and leakage detection equipment.
Comprehensive knowledge of telephone/RF standards, safety codes and terminology as it relates to service orders, repairs tickets, and materials for residential installations and repair desired.
Knowledge of Company products, services and features offered for video, voice, and data services or demonstrated background with industry equivalents.
This position requires driving a company-owned vehicle, company provided vehicle, or a personal vehicle on behalf of the company. Must possess and maintain a valid driver's license, proof of insurance, a satisfactory driving record, and successfully complete Defensive Driving course.
May be required to obtain a commercial driver's license within six (6) months of employment.

Nice To Haves

Associate degree in Electronics or a related field, completion of a telecommunications trade school, or equivalent training.
Telecommunications experience.
Other relevant telecom industry or job specific certifications.

Responsibilities

Aerial & Underground Construction Operations: Execute and support a variety of aerial and underground projects, including cable installation, relocation, and maintenance of telecommunications infrastructure, while strictly adhering to safety protocols and construction standards.
Heavy Equipment Operations: Operate heavy machinery such as backhoes, trenchers, and excavators for excavation, foundation laying, and construction tasks. Ensure compliance with Alyeska badging requirements, including mandatory random drug screenings for access to restricted areas.
Quality Assurance & Operational Acceptance: Lead quality control initiatives during construction and repair phases, ensuring that all work aligns with operational standards for signal processing and infrastructure integrity.
Excavation & Restoration: Oversee and perform excavation work to facilitate cable installations and ensure restoration of sites to their original condition with minimal disruption.
Cable Splicing (Copper, Fiber, Coax): Perform precise splicing of copper, fiber optic, and coaxial cables for both new construction and repair efforts, upholding the highest standards of workmanship in telecommunications networks.
Submarine Cable Operations Support: Provide comprehensive support for submarine cable systems, performing Power Safety Assurance in accordance with optical safety standards, including North American Zone (NAZ) requirements. Conduct OTDR testing to identify faults, assess splice loss, and re-establish connections, documenting results throughout the repair process. May require to boarding vessels to act as GCI on-site operations observer.
Power Supply Maintenance: Perform routine maintenance and repairs on AC/DC power supplies, including battery replacements. Install power supply equipment and cabling for new deployments and respond to power outages and deploy generators when necessary.
Tree Trimming & Pole Removal: Safely trim trees and remove wooden poles to prevent interference with aerial lines and maintain network integrity.
Flagger Certification & Traffic Control: Implement effective traffic control measures during construction, excavation, or road-based operations to ensure the safety of workers and the public. Maintain flagger certification as required.
CDL & Heavy Vehicle Operations: Operate heavy vehicles to transport materials and equipment to various job sites, ensuring compliance with commercial driving regulations and performing routine vehicle maintenance.
Procurement & Harmonic Fiber Transport Equipment: Assist in sourcing equipment and materials essential for construction and repair, with a focus on Harmonic Fiber Transport systems for signal transmission.
Field Engineering & Network Support: Perform field engineering tasks, including troubleshooting system issues, responding to alarms, and replacing failed equipment such as cards and chassis. Conduct light repairs to maintain core network infrastructure while collaborating with vendors and remote support staff.
Network Continuity & Maintenance: Ensure the uninterrupted operation of RF, microwave, fiber optic, AC/DC, and HFC networks through regular maintenance, testing, and monitoring. Execute balancing, sweeping, and aligning tasks to maintain proof of performance.
Mentorship & Team Leadership: Provide guidance to junior technicians by assisting with advanced tasks and offering mentorship on the installation, testing, and repair of telecommunications systems.
Customer Service & Equipment Installation: Install, service, and troubleshoot telecommunications equipment, addressing both analog and digital systems for video, voice, and data from tap or demarcation points to customer premises.
Execute construction, installation, routine preventative maintenance, corrective maintenance, testing, and repairs for facilities that deliver video, voice, and data services.
Assess field conditions and conduct tests and measurements to evaluate signal quality, ensuring proper cabling from the tap or demarcation point to the customer premise equipment.
Manage semi-routine maintenance tasks and repairs, identify deviations from accepted practices, and consult with senior staff to determine appropriate next steps.
Organize daily workloads effectively and use industry-standard test equipment, hand tools, and heavy machinery to install, maintain, or repair services and facilities.
Perform preventative and corrective maintenance, including underground cable locating, outage response, rewiring or upgrading facilities, cabling, impairment mitigation, system drive-offs, and repairs.
Coordinate with SMC or Dispatch to update and resolve repair or trouble tickets efficiently.
Assist with new installations and promptly address trouble tickets to ensure timely service delivery.
Verify the accuracy of written work orders, address any discrepancies, collect payments and customer signatures, and ensure all documentation is updated in a timely manner.
Escalate complex issues to the appropriate department or management team as necessary.
Collaborate with senior technicians to address outages and fulfill additional duties as required.
Mentor and train junior technicians to enhance their skills and knowledge.
Design test fixtures, analyze test results, and document testing performed on components.