Network IT Engineer II (Police)

City of Mesa (AZ)-posted 4 months ago
Full-time • Mid Level
Mesa, AZ
5,001-10,000 employees
Executive, Legislative, and Other General Government Support
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This vacancy is in the Police Department's Information Technology (PDIT) unit for the Infrastructure/Enterprise Operations Assignment, specifically Network Infrastructure. The IT Engineer II class provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure, requiring an in-depth knowledge of the City's platforms and environment in support of meeting availability and performance goals. This class applies to Business Solutions and Application Development; Business Analytics; Database; Desktop and Mobile Services; Service Desk; GIS (Geographic Information System); Network; Security; Unified Communications; and Server, Storage, and Backup.

  • Plans, assesses, and proactively monitors platform and environment to meet performance and availability metrics.
  • Plans, coordinates, and ensures firmware and software configurations are in place.
  • Monitors performance of specific areas under primary responsibility by proactively taking preemptive measures to minimize interruptions.
  • Documents actions performed to improve skill transfer/knowledge transfer to secondary in support.
  • Performs complex diagnostics and troubleshooting in support of designated platforms.
  • Excels at test scripts and QA processes resulting in increased percentage of successfully implemented changes.
  • Mentors and actively shares expertise with others.
  • Supervises and coordinates day-to-day activities of technical staff of usually three or less direct reports.
  • Performs primary and secondary highly technical application or product support.
  • Participates in projects and/or leads small- to medium-scale projects and activities related to City computer systems, data, and infrastructure.
  • Ensures all work is done in alignment with City and IT long-term strategies.
  • Bachelor's Degree in Computer Science or a related field.
  • 3 - 5 years of computer systems experience in at least one of the following technical support areas: Applications, Database, Desktop, GIS, Network, Security, Server, or Web Support.
  • Cisco Certified Network Professional (CCNP) certification or equivalent experience.
  • Valid Class D Arizona Driver's License.
  • 1 - 3 years of project or technical leadership experience.
  • Customer service and teamwork experience.
  • Supervisory experience.
  • Participation in team on-call support, 24 hours a day, seven days a week.
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