Network Infrastructure Venue Service Manager

TEKsystems • CA

122d • $70 - $80

About The Position

The Site Venue Service Manager owns the end to end lifecycle of venue networking, IPT voice, and circuits (collectively referred to as telecommunications), from initial discovery through implementation, readiness testing, live operations, and continuous improvement. This role blends hands on technical leadership with operational orchestration: the SVSM becomes the venue’s resident expert, maintains a complete working knowledge of all technologies deployed, and leads rapid troubleshooting across network, cabling, security, and telephony domains. The SVSM influences outcomes through clear communication, decisive incident leadership, and people management (including directing an on site team when assigned).

Requirements

• 5+ years in telecommunications/network operations or service management; event/venue or multi site environments preferred.
• Cisco certifications (e.g., CCNP/CCIE) strongly preferred.
• Knowledge of IP, VLANs, routing protocols (OSPF/BGP/EIGRP), wireless design, and network security principles.
• Proficiency with Catalyst Center, ThousandEyes, SIEM/XDR, ISE, Firepower; familiarity with Webex Calling.

Nice To Haves

• Automation/orchestration exposure (Ansible, Python, Terraform) and hybrid/cloud networking awareness.

Responsibilities

• Become the single source of truth for the venue’s network/telecom footprint: rack elevations, port maps, VLAN/VRF segmentation, IP plans, dependencies, and runbooks.
• Coordinate and validate LAN/physical surveys; ensure cabling standards and labeling practices are followed to the letter.
• Align venue designs to program standards (e.g., Zero Trust segmentation, NAC/AAA, Cisco SD-Access) and ensure security and monitoring hooks are in place from day one.
• Orchestrate and, when necessary, hands on lead rack/stack, cabling, device upgrades, and baseline configurations; ensure acceptance tests and failover drills are completed.
• Oversee installation, configuration, and testing of Cisco Catalyst switches/APs/firewalls and related platforms; coordinate integration with SD WAN and telephony.
• Partner with senior engineers to validate design intent (routing, switching, wireless, segmentation) and quality gate changes before go live.
• Serve as the venue’s primary incident commander: triage, isolate, and drive cross technology troubleshooting until restoration; convene 'war rooms' and escalate effectively.
• Operate and interpret telemetry from Cisco Catalyst Center (formerly DNA Center), ThousandEyes, SIEM/XDR, ISE, and Firepower to detect, diagnose, and prevent service degradations.
• Run post incident reviews with clear root cause, corrective actions, and preventive measures tracked to closure.
• Lead an on site venue support team (where assigned); schedule coverage, coach L2 engineers, and foster a blameless, action oriented culture.
• Communicate status crisply to venue operations, client stakeholders, and program leadership—before, during, and after events; translate complex topics into business impact terms.
• Coordinate vendors and cross functional partners to meet SLAs/SLOs and event readiness milestones; ensure change windows are respected and risks mitigated.
• Maintain accurate, living documentation: network diagrams, configs, SOPs, emergency procedures, and test scripts; keep asset inventory current.
• Enforce rigorous change management with back out plans and pre/post validation steps.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees