Network Infrastructure Technician (66913)

State of Montana•Helena, MT

About The Position

The technician will install and certify structured cabling systems and fiber networks for both inside and outside plant environments, assist with basic network equipment installations, and provide on-site technical support and customer service . The ideal candidate learns quickly, communicates well with both technical and non-technical people, and works effectively both independently and as part of a team.

Requirements

Siemon Structured Cabling System Certification (or ability to obtain within a reasonable timeframe)
At least 2 years of applicable cabling and network diagnostics experience
Other combinations of education and experience may be considered on a case-by-case basis
Knowledge of ANSI/TIA/EIA cabling standards and National Electric Code as they apply to low-voltage cabling
Knowledge of data network operations including switching, routing, voice, and video technologies
Knowledge of network diagnostic tools and test equipment
Valid State of Montana driver’s license
Ability to Learn quickly and adapt to new technologies, tools, and standards

Responsibilities

Installing and certifying structured cabling systems (copper and/or fiber)
Basic network equipment installation (switches, routers, access points, etc.)
Writing clear technical ticket requests, work logs, and communication specifications
Customer invoicing for services or providing accurate information for billing
Effectively communicate with diverse levels of management, coworkers, and external stakeholders
Provide excellent, professional customer service in the field and remotely
Communicate technical issues in clear, simple language to non-technical individuals
Work independently with minimal supervision and manage time and priorities
Collaborate as part of a team on larger projects and multi-day installations