Network Infrastructure Technician

Endicott College•Tiffin, OH

2d•$41 - $44•Onsite

About The Position

We are located approximately 20 miles north of Boston and parking is free. We are also accessible by commuter rail on the Newburyport/Rockport line. Come and explore Endicott’s seaside locale where employees are an important part of the bustling campus community! Please apply today if this opportunity looks like the right fit for you. . Position Overview Reporting to the Director of Infrastructure Services, the Network Technician serves as the primary on-site responder for the physical health and connectivity of our campus network. This is a highly mobile, hands-on role focused on the installation, diagnostic repair, and proactive maintenance of LAN switching, wireless systems, VOIP/telecommunications hardware, and security equipment. As the "face" of infrastructure support, you will spend the majority of your time in the field, ensuring our physical backbone remains resilient, organized, and fully operational. You will work side-by-side with our Network Engineers, bridging the gap between high-level configuration and physical deployment. This includes serving as the primary technical lead for our off-campus residential portfolio, managing third-party ISP relationships and hardware for rented apartments to ensure seamless connectivity beyond the main campus. This position offers an opportunity to learn enterprise-level systems and grow your technical expertise within a collaborative, mentorship-focused IT department. About Endicott College Endicott College is a vibrant community located on Boston’s North Shore, with a beautiful oceanfront campus in Beverly, Massachusetts. We’re known for combining academic excellence with hands-on learning, and we take pride in fostering a supportive environment for both students and employees. Working at Endicott means joining a close-knit campus community where your contributions matter and where collaboration, creativity, and professional growth are valued. To learn more about our employee benefits click here.

Requirements

Written and oral communications, problem-solving, and analytical ability typically acquired through attainment of a bachelor’s degree
Proficiency with network testing tools (e.g., Fluke testers, tone and probe kits) to certify cable runs and identify physical breaks.
Experience performing physical audits of hardware assets and maintaining an accurate real-time inventory of deployed vs. warehoused equipment.
Must have the ability to work with hand/power tools to mount new equipment from ladders/lifts.
Must have a solid understanding of TCP/IP, and basic understanding of Network Switching and Telephony Equipment.
Outstanding customer service skills; true commitment to providing solutions in a timely way
Ability to work quickly and thoroughly, prioritizing work based on urgency and demand
Demonstrated ability to maintain clean and organized network closets (IDFs/MDFs) using proper labeling, Velcro management, and patch panel organization.
Must maintain a mobile 'crash kit' of essential tools, spare patch cables, and replacement peripherals to ensure first-visit resolution of hardware issues.
Ability to lift 50 pounds

Responsibilities

Serve as the "first-responder" for all hardware failures and physical connectivity outages, delivering high-visibility, rapid resolution for both user-submitted tickets and automated system alerts.
Perform Layer 1 diagnostics to quickly isolate hardware malfunctions from configuration issues across LAN switching, wireless, and security systems
Proactively monitor and maintain the functionality of infrastructure endpoints, including IP Telephones (VOIP), IP cameras, and network switches, ensuring they remain online and fully operational.
Conduct routine physical inspections of IDF/MDF closets and hardware distribution points to ensure environmental standards are met (including temperature regulation, dust mitigation, and power redundancy)
Provide end user support over the phone or via remote sessions for connectivity issues including Wi-Fi, VPN, Softphone client, and similar clients.
Serve as the Primary Point of Contact for all off-campus student housing internet services; manage vendor relationships, schedule service calls, and coordinate with third-party ISPs for installations and repairs.
Install and/or rack mount and configure equipment related to infrastructure including Switches, Routers, UPS, gateways, cameras, wireless APs, IP phones.
Oversee the lifecycle of consumable parts and field equipment, ensuring that all necessary hardware is inventoried, tested, and staged for rapid replacement or project rollouts
Leverage mentorship from the Engineering team to develop, distribute, and troubleshoot scripts for network functions, increasing the efficiency of routine hardware deployments and monitoring
Uphold the physical integrity of the network through the expert termination, testing, and cross-wiring of CAT5e/6 runs, maintaining "clean-closet" standards for all distribution points.
Serve as the technical lead for remote site connectivity, diagnosing and resolving hardware or broadband issues for off-campus locations and specialized telephony setups.
Maintain visual and digital records of network closets (IDFs/MDFs), cable paths, and hardware configurations, ensuring the team has an accurate "source of truth" for the physical network.
Actively participate in departmental planning sessions and cross-train with Network Engineers to stay current on emerging infrastructure technologies and industry best practices.
Be an active participant in the life of the College by attending and supporting key events like Commencement, Homecoming, and other all-hands-on-deck gatherings.
Show a spirit of collaboration and community involvement, including volunteering when possible.
Other duties as assigned