Network Infrastructure Support Engineer Tucson AZ

InTegriLogic•Tucson, AZ

14d•$24 - $34

About The Position

InTegriLogic Corp. is a fast-growing IT Services company based in Tucson, AZ providing IT services to clients across 10 states. Our primary focus is in the healthcare industry where we provide everything from general help desk support to EMR Implementation and Network Design and Setup. We are looking for a Network Infrastructure Support Specialist who is at an expert level with supporting Windows-based workstations, printer, and servers. This would include management of Active Directory at an enterprise level over users and computers in a Microsoft Domain. Additionally, Dynamic Host Configuration Protocol (DHCP) and Domain Name Service (DNS) configuration and maintenance is an integral part of this position. A strong candidate for this position will have a several years’ experience with managing servers and related support equipment. Additionally, a strong candidate will have familiarity with configuring networking equipment including routers, firewalls, and switches. Of particular interest is best practices for an appropriate level of security for these devices, and efficient set up of VLANs. These duties account for close to 70% of effort in a typical workday. If you are passionate about helping others and about learning new things and you have a strong desire to advance your career, this is the opportunity for you! Our core principals as an organization motivate us to seek candidates with a history of: Providing phenomenal service to customers Passion for learning new technology Ability to communicate effectively with both technical and non-technical customers Self-driven with high levels of personal responsibility and accountability Ability to keep cool and collected when dealing with critical issues High sense of urgency Outstanding problem solving and critical thinking skills Excellent interpersonal, written, and oral communication skills Type at least 40 to 50 words per minute

Requirements

5+ years' experience configuring and repairing Microsoft Windows-based computers including:
Windows Desktop Operating Systems from Windows 7 to most current version
Windows Server Operating Systems from Windows Server 2012 to most current version
Office versions from Office 2010 to most current version
Network and local printing
Imaging and maintaining base images
3+ years’ experience with Microsoft Active Directory Users & Computers
Creation/implementation of Group Policy Objects (GPO) as part of automating configuration tasks for clients
DHCP and DNS configuration
2+ years’ experience with using PowerShell to:
Conduct changes en masse throughout a network
Configure specific items on a workstation
2+ years with configuring and deploying networking equipment including:
Routers, Firewalls, Switches

Nice To Haves

A+ Technical Certification or equivalent experience
Network equipment configuration of Cisco, SonicWall, Sophos, Ubiquiti and Ruckus
Experience with configuration/administration of Voice over IP (VoIP) and Facsimile over IP (FoIP)
Experience with configuration and administration of Electronic Medical Record (EMR) and Practice Management (PM) systems for healthcare clients

Responsibilities

Provide remote and on-site technical support for our clients
Network printer troubleshooting and configuration
Configure Windows-based computers from a systems administrator perspective including workstation image management and Active Directory tools management
Configure, troubleshoot, and resolve networking hardware and software issues
Be adept with utilizing PowerShell for automation and configuration changes en masse
Complete documentation in our ticketing system in the time frame required, including accurate time spent on resolving client issues
Serve as primary contact for 3rd party vendors
Maintain high level of customer satisfaction
Adhere to quality standards set by company
Represent company in a professional and ethical manner