Network Infrastructure Engineer III

JPMorgan Chase & Co. • Columbus, OH

1d

About The Position

We are looking for an experienced Network Engineer to join our Network Enhanced
Support Team (NEST), supporting our retail branches. In this role, you will
proactively monitor and troubleshoot network issues, utilizing established
runbooks to resolve problems efficiently.
you will serve as a key advocate for
our branch teams, delivering outstanding customer service and guiding them
through technical challenges during network deployment upgrades.

As an Infrastructure Engineer III at JPMorganChase within the Enterprise
Technology Retail & Corporate Network Services team, you will utilize strong
knowledge of software, applications, and technical processes within the
infrastructure engineering discipline. Apply your technical knowledge and
problem-solving methodologies across multiple applications of moderate scope.

Requirements

• Formal training or certification on Infrastructure Engineering concepts and 3+ years applied experience
• Strong knowledge of one or more infrastructure disciplines such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, and performance assessments
• 5+ years of relevant production network support experience
• Must be able to work 1pmEDT- 9pmEDT shift (Eligible for 10% Shift diff.)
• Exceptional customer service skills, with the ability to communicate empathetically and effectively both in writing and verbally
• Broad technical support experience, including familiarity with Cisco, Juniper, and Fortinet systems
• Proven ability to collaborate with partners and vendors to resolve issues
• Strong attention to detail and ability to follow runbooks to troubleshoot and resolve complex network problems

Nice To Haves

• Familiarity with JPMorgan Chase & Co. policies preferred, as well as experience with retail branch technology and systems

Responsibilities

• Executes conventional approaches to build or break down technical problems
• Drives the daily activities supporting the standard capacity process
• applications
• Considers upstream/downstream data and systems or technical implications
• Adds to team culture of diversity, opportunity, inclusion, and respect
• Provide technical network support to retail branches during the warranty
• support period following network upgrades
• Collaborate with branch staff and leadership to understand and resolve
• technology issues post-upgrade, delivering empathetic, high-quality customer
• support throughout the process
• Generate and distribute regular reports to key stakeholders on the progress
• and status of network upgrade projects
• Ensure the accuracy and quality of updates to support tools by identifying
• and correcting inconsistencies or errors
• Contribute to continuous improvement by adhering to best practices and
• introducing innovative approaches to program and project management

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees