Network Hands and Feet Support Engineer

Infosys • Ladson, SC

267d

About The Position

Infosys is seeking Network Hands and Feet Support Engineer. This role requires close partnership and collaboration with other Infra Engineers and Subject Matter Experts.

Requirements

• Candidate must be located within commuting distance of Ladson, SC or Charlotte NC or be willing to relocate to the area.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 6 months of Information Technology experience.
• Experience in configuration, installation, management and troubleshooting of Network routing/switching/wireless network/factory network.
• Experience in application transport and network infrastructure protocols SSLTLS, DNS, DHCP, WINS, NTP, RADIUS, TACACS, AAA, FTP, HTTP, SMTP, CIFS, LDAP, and Microsoft AD.
• Working in 24x7 operations support and shifts.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.

Nice To Haves

• Take part in discussion with Business Team/SME's to understand the requirements and work with architect team to implement optimal solution.
• Customer interaction skills.
• Experience in running operations with ITIL processes / ITIL certified.

Responsibilities

• Coordinate with remote technical team and users for any service request, incidents, technical requirements.
• New installation and configuration of network, security equipment, escort third party suppliers and coordination with suppliers requiring onsite troubleshooting/installation.
• Support team in resolving critical technical issues during crisis situations.
• Engaging problem management process for root cause determination & permanent corrective action.
• Training L1/L2 colleagues on various operational topics both technical and process.
• Driving service improvement and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree