Network Firewall Technician

Colorado Springs Utilities•Colorado Springs, CO

10d

About The Position

The Network Enterprise Services (NES) team manages an infrastructure spanning nearly 3,400 square miles, supporting IT, OT, wireless, and data center networks. NES oversees the reliability and performance of these networks while also handling communication security technologies, such as firewalls and VPNs. This role requires a network professional with foundational knowledge of routing, switching, and cybersecurity. Primary responsibilities include reviewing, implementing, and troubleshooting network access and firewall policies, collaborating with customers to understand their needs, guiding them in identifying necessary information, and resolving access issues to ensure system functionality. Duties may also encompass configuring, installing, monitoring, and managing IT and OT access routers and switches, wireless controllers and access points, and network security devices across the organization.

Requirements

Relevant experience with the implementation and troubleshooting of firewall configurations and other network security measures
You will most likely have 2 to 4 years of experience in IT, along with a foundational understanding of networking
Possess a valid and unrestricted Driver's License

Nice To Haves

Knowledge of and experience with Cisco and Palo Alto Firewalls is valued
Knowledge of and experience with Cisco ACI is valued

Responsibilities

Implement and enforce network access and firewall policies that control how users and systems connect to the network, helping maintain security and compliance
Guide users through network access and firewall policy procedures and requirements, as well as assist them in locating necessary information to ensure they are submitting requests correctly
Monitor and respond to customer support requests efficiently, ensuring that issues and tasks are addressed promptly and effectively
Develop and update documentation detailing network configurations, topology maps, and service histories for equipment
Diagnose and resolve issues that affect the reliability or overall functionality of the network to minimize downtime and service interruptions as needed
Handle the configuration, ongoing monitoring, administration, support, and performance improvements for all network hardware, software, and tools to ensure efficient and stable operations as needed

Benefits

Time Off to Recharge
Vacation – Start with 13 days annually, increasing to 24 days with tenure
Personal Leave –3 days per year
Paid Holidays –12 paid holidays per year
Sick Leave – 12 days per year for personal or family health needs
Vacation Buy – Option to purchase up to 40 additional hours annually
Health & Wellness – Benefits elected are effective the first of the following month
Medical Plans: Three comprehensive options, including a $0 premium High-Deductible Health Plan (HDHP) with Health Savings Account (HSA) eligibility
Zero Health: Access to hundreds of medical services at no cost
Dental & Vision: Two dental plans and one vision plan
Family Building-Benefits: Support for fertility, preservation, adoption, and surrogacy
Wellness Program: A voluntary program that rewards you for prioritizing self-care! If you're enrolled in our medical plan, you and your spouse can earn up to $600 in HRA or HSA contributions by completing healthy activities
Flexible Spending Accounts (FSA): Pre-tax contributions for healthcare and dependent care expenses
Health Savings Account (HSA): Available with HDHP
Financial & Retirement Security
Pension Plan: Colorado PERA provides retirement benefits and peace of mind
Supplemental Retirement Plans: PERAPlus 401(k), MissionSquare Roth IRA, and 457 plans
Disability Coverage: Short-Term and Long-Term Disability insurance available
Life Insurance: Employer-paid coverage with optional supplemental plans
Long-Term Care Insurance: Available for purchase to support extended care needs
Additional Support
Employee Assistance Program (EAP): Confidential support for mental health, stress, legal, financial, and work-life balance
Tuition Reimbursement: Up to $5,250 annually to support continued education
Public Service Loan Forgiveness: As a qualifying employer, your student loan payments may be eligible for loan forgiveness