Network Field Technician

Texas State Technical College-posted 2 months ago
$49,084 - $53,992/Yr
Full-time
Marshall, TX
Educational Services
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Reporting to IT support or network operations leadership, the Network Field Technician is responsible for delivering on-site technical support, network troubleshooting, and enterprise application administration across multiple campus locations. The role supports connectivity, hardware/software installation and diagnostics, and end-user assistance for desktop, network, and audiovisual systems. This position requires strong troubleshooting capabilities, documentation practices, and collaboration across OIT functions to ensure responsive and secure IT service.

  • Support connectivity and performance across TSTC's campus networks, including physical installation and maintenance of Ethernet cables, switches, access points, and related infrastructure.
  • Configure IPs, NAT rules, DHCP, and DNS. Assist with Wi-Fi segmentation and VPN support.
  • Use diagnostic tools to identify and resolve user and equipment connectivity issues.
  • Provide desktop and device support across platforms (Windows, macOS, mobile).
  • Perform installation, configuration, and break/fix repair for faculty and staff.
  • Address role-based access needs and permissions in alignment with policy.
  • Set up and operate audiovisual systems (e.g., projectors, microphones, video displays) for meetings and events.
  • Address AV hardware issues and ensure technical readiness.
  • Support select enterprise applications and backup procedures.
  • Ensure compliance with licensing, security, and change management policies.
  • Document support actions and contribute to knowledge base development.
  • Coordinate with Help Desk, Field Techs, and Network Administrators to resolve escalated issues.
  • Maintain accurate technical documentation, including network diagrams, IP maps, and ticket updates.
  • Follow standard procedures for service delivery.
  • Perform tasks requiring lifting up to 50 lbs., use of ladders, and physical maneuvering in tight spaces.
  • Maintain CJIS compliance and support secure access practices.
  • Minimum of 2 years' experience in IT support, network administration, or application troubleshooting.
  • Proficiency in diagnostic tools and remote support platforms.
  • Strong organizational and time management skills.
  • CompTIA Network+ or other technical certification.
  • Understanding of the OSI model and familiarity with WAN and VLAN environments.
  • Experience with enterprise network tools and protocols (e.g., DHCP, DNS, TCP/IP).
  • Equal Opportunity Employer
  • Employment Eligibility Verification
  • Background Checks
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