Network Field Engineer - 100% travel (Remote)

Allbridge • Brentwood, NC

205d • Remote

About The Position

The Network Field Engineer is responsible for the successful deployment of best of breed networking and Wi-Fi equipment for Hospitality clients. Must be effective at providing excellent customer service, and working independently to perform timely and quality installation, integration, support, and administration of enterprise level data networks and systems. Must have extremely strong problem-solving skills, be flexible and able to multi-task and handle changing priorities, with self-motivation to drive solutions to completion. Successful employees have a minimum of 5+ years of experience working independently or as a team lead to perform network/Wi-Fi installations, network diagnostics, monitoring, and using analysis tools (e.g., Ekahau, Wireshark network tools). Must be familiar with HP, Aruba, Ruckus Networks, Meraki wireless enterprise level products delivering technical network and Wi-Fi services to commercial customers. A combination of remote, on-site, and on-call customer service is required. On-call responsibilities are on a rotational basis to support a 24x7x365 services.

Requirements

• Minimum of 5+ years of experience working independently or as a team lead to perform network/Wi-Fi installations, network diagnostics, monitoring, and using analysis tools (e.g., Ekahau, Wireshark network tools).
• Familiarity with HP, FortiGate, Firewalls, Aruba, Ruckus Networks, Meraki wireless enterprise level products.
• Five years of configuring Aruba and Ruckus hardware within the hospitality space.
• Self-motivated and able to work independently without day-to-day supervision.
• Proficient with problem-solving in complex data network systems.
• Ability to work on an on-call rotation to support the 24x7x365 team.
• Excellent written and verbal communication skills, both technically and interpersonally in the English language.
• Demonstrated ability to operate with a high sense of urgency, professionalism, integrity, collaboration, and ethics.
• Intermediate level PC skills with the ability to effectively operate within a Windows Operating System.

Nice To Haves

• Any certifications in the above enterprise level products are a plus.

Responsibilities

• Troubleshoot and resolve enterprise level network and product performance issues, maintaining a high level of customer satisfaction.
• Work independently or as part of a team to effectively deploy, install, configure, and test best of breed HSIA and network equipment.
• Perform effective troubleshooting of LAN/WAN and digital switching technologies, software, hardware and servers, routers, modems, wireless, TCP/IP and QoS.
• Perform high quality, meticulous, and timely network system documentation.
• Interact with various inter and intra departmental peer groups to cooperatively achieve best results in all assigned tasks.
• Execute assigned tasks within assigned timeframes and budgets.
• Responsible for day-to-day support within the network / wi-fi engineer function taking ownership of job performance.
• Develop and maintain excellent working relationships with internal teams.
• Conform to the highest professional standards, escalating recommendations in support of scalable business needs.
• Work independently to creatively build internal/external customer respect and loyalty.
• Establish and maintain effective relationships with internal teams, customers, vendors, and other stakeholders.
• Strive to always be service-driven and responsive to all stakeholders.
• Deliver timely work products, following company operating procedures and best practices.
• Take initiative to collaborate with the team, internal clients, and customers as appropriate.

Benefits

• Medical and Prescription options, Dental, Orthodontics and Vision Plans.
• Rich HSA company-funded options and Flexible Spending accounts.
• 100% Company paid premiums for Short Term Disability.
• Life and Accidental Death and Dismemberment insurance Plan options.
• Supplemental Insurance Plan options.
• 401(k) Profit-Sharing Retirement plan.
• Flexible Paid Time Off after 60 days of employment.
• Paid Holidays, per Employee Handbook.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Personal and Laundry Services