Network Event Management Quality Assurance Analyst

CACI International-posted 3 months ago
$86,600 - $181,800/Yr
Full-time • Mid Level
Springfield, VA
5,001-10,000 employees
Professional, Scientific, and Technical Services
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We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality in our IT event management processes. The ideal candidate will develop and implement quality assurance processes aligned with ITIL best practices, focusing on the effective monitoring and management of IT events to prevent service disruptions and maintain optimal system performance.

  • Monitor network events, incidents, and alerts to ensure timely identification and resolution of network issues.
  • Utilize ITIL frameworks to ensure that network event management aligns with industry best practices.
  • Conduct regular audits of event monitoring systems, event correlation processes, and response procedures to ensure compliance with ITIL standards.
  • Analyze event logs, metrics, and trends to identify areas for improvement in event detection, classification, and response.
  • Train and mentor IT staff on ITIL event management practices and quality assurance procedures.
  • Collaborate with IT operations teams to resolve event-related issues and enhance overall service quality.
  • Create and maintain documentation for event management best practices, standard operating procedures, and quality control measures.
  • Participate in the implementation and optimization of event management tools and systems.
  • Prepare and present regular quality assurance reports on event management performance to senior IT management.
  • Stay updated on ITIL best practices and innovations in event management to continuously improve quality standards.
  • Bachelor's degree in Computer Science, Information Technology, or equivalent work experience.
  • 5+ years of related work experience.
  • TS/SCI with Poly required.
  • Strong analytical and problem-solving skills.
  • Proficiency in data analysis tools and techniques (e.g., Excel, Tableau, Power BI).
  • Previous experience with network monitoring tools (e.g., Riverbed, Network Node Manager, SolarWinds, etc.) and incident management systems (e.g., ServiceNow, Remedy, etc.) is highly preferred.
  • Familiarity with ITIL framework and capacity management best practices.
  • Excellent communication and presentation skills.
  • Ability to work independently and as part of a team.
  • ITIL certification
  • Healthcare
  • Wellness programs
  • Financial benefits
  • Retirement plans
  • Family support
  • Continuing education
  • Time off benefits
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