Network Escalation Engineer

IP Pathways • Columbus, OH

11d

About The Position

IP Pathways is seeking a Network Escalation Engineer to join our Advanced Technical Services Team.
This team serves as the next tier and escalation level technical support to our customer base, as well as escalation for our product implementation team. This team is involved in client-facing support activities, implementation of network designs for cloud migrations, and advanced level management of client and company owned network infrastructure.

As a member of the team, you’ll play a key role by:
Taking ownership of escalated network issues to ensure infrastructure performance and the highest level of client satisfaction.
Identifying opportunities to automate, orchestrate, and optimize operational processes for greater efficiency and reliability.
Mentoring and guiding other engineers, helping strengthen team capabilities and client outcomes.
If you enjoy solving complex problems, streamlining technical processes, and building resilient systems that support clients’ long-term success, this is the perfect opportunity for you.

Requirements

• Minimum 6+ years of experience in network administration and engineering.
• Associate's degree or relevant certifications (such as CCNA) preferred, or equivalent work experience.
• Excellent communication, documentation, and customer service skills.
• Exceptional multitasking prowess maintaining quality.
• A proactive, solution-oriented mindset with strong attention to detail.
• Team-oriented disposition.
• Familiarity with ticketing systems, remote monitoring tools, and managed service delivery environments.
• Ability to rack network infrastructure equipment and other datacenter equipment, as needed.
• Ability to work on your feet or at a desk for extended periods of time, as needed.

Nice To Haves

• Proficiency in 1–2 scripting languages, such as PowerShell or Python, is a huge plus.
• Experience with the following technologies is highly favored: Wireless Technologies: Aruba, Meraki, Mikrotik Routing/Switching: Cisco, Arista, Aruba, Meraki, Mikrotik Firewalls: Cisco, Meraki, Palo Alto, FortiGate Other Technologies: Cisco ISE, Aruba ClearPass, Cisco phone (CUCM) Protocols: OSPF, EIGRP, BGP, Fibre Channel Zoning Load Balancers: Kemp, F5, Peplink

Responsibilities

• Lead troubleshooting and resolution of complex network issues for customer environments.
• Perform remote and onsite support and some implementation for customer environments.
• Support the onboarding and management of client infrastructure across hybrid and cloud environments.
• Configure, implement, and manage network infrastructure devices and related applications within client on-premise and cloud environments.
• Develop and improve automation, orchestration, and monitoring processes to increase operational efficiency.
• Document processes and contribute to process improvement initiatives to ensure high-quality service delivery.
• Perform site surveys to assess, validate, and design client environments and/or effectiveness of implemented solutions.
• Collaborate with cross-functional teams on design and implementation projects.
• Mentor and provide technical guidance to fellow engineers.

Benefits

• Competitive benefits: Lucrative healthcare benefits and 401k with company match.
• Work/life balance: IP Pathways believes in enabling families to be families. We proudly offer flexible and accommodating work schedules to meet your family’s needs and obligations.
• Ongoing training: Looking for a company who will consistently invest in developing your skills? IP Pathways will help you continue your educational pursuits and provide opportunities to become certified in some of the most sought-after technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree