Network Engineering Professional South Carolina OR Atlanta

BT Group • Atlanta, GA

21d

About The Position

At BT International, our purpose is to keep the world connected. As part of BT, we build on almost 180 years of innovation and expertise to deliver secure connectivity and digital services to some of the world’s leading multinational businesses and organisations. Our customers trust us to safeguard their data, drive their digital transformation and keep their businesses running. With colleagues on the ground across the world and supporting customers wherever they need to operate, BT International offers a truly global experience. Whether it’s about providing cloud connectivity, helping organisations collaborate, or enabling innovation in cybersecurity and digital services, you’ll be part of a team that shapes how businesses succeed in a world that is being transformed by AI. If you have the drive and ambition to make an impact on a global stage, BT International is where it happens. Purpose Of Role: The purpose of the role is to act as the primary technical point of contact for a major BT customer within the Americas region. The role requires ensuring day-to-day communication between the customer and BT operational teams. The individual must demonstrate the ability to handle network, security, and telephony-related topics.

Requirements

• Routing and switching expertise with Cisco routers, Nexus and Catalyst switches, SD-WAN
• Cisco autonomous access points and WLC-based wireless solutions
• Experience with Check Point, Palo Alto, Fortinet, and Cisco ASA
• F5 Big-IP LTM
• Cisco ISE
• Cisco UCS, CUCM, and WebEx
• Strong troubleshooting skills with the ability to operate effectively in high-pressure environments
• Excellent communication skills and strong stakeholder management capabilities

Responsibilities

• Acts as a local interface for customer zone within the global BT team in Paris
• Provides in-depth local technical knowledge to the global BT team to help facilitate the resolution of major incidents or performing complex changes
• Have access to customer network devices, to facilitate troubleshooting and change activities in full co-ordination with the global BT team
• Owns and drives major incidents in the zone outside of global BT team “core hours”, or co-manages major incidents in the zone during “core hours”
• Attends the daily customer zone “huddle” incident ticket reviews (if applicable). Is able to provide technical insight and input to the incidents and service requests discussed during the meeting
• Provides Root Cause Analysis reporting  (RCA) technical input as per the agreed process and format
• Understands the customer business, business drivers, critical sites and appropriate 3rd parties/suppliers
• Good technical knowledge of customer technologies (LAN/WAN/IPT/IPCC/security)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees