Network Engineering Operations Manager

WORLDNET TELECOMMUNICATIONS LLC • PR

82d

About The Position

Responsible for Supervising the Network Engineering Operations (NEO) Group members dedicated to voice and data services. Supervises and manages the network and all equipment and technical issues related to its operation and performance. Manages all activities related to the operations and maintenance of the VoIP Softswitch, MPLS, and Internet Service Provider’s equipment, including but not limited to servers, switches, routers, and databases. Provides Level 3 support for all voice and data services provided and issues related to Network Core components. Provides voice and data networking technical knowledge and expertise to design and implement appropriate solutions using company's products and service bundles.

Requirements

• Bachelor's degree from an accredited college or university.
• Six years minimum related experience and/or training.
• At least two years of experience as Supervisor.
• Ability to read, analyze, and interpret complex technical documents.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to write speeches and articles using original or innovative techniques or style.
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.
• Fully Bilingual (Spanish - English).
• Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

Nice To Haves

• Project Management skills.
• Reengineering experience.
• Problem Solving Abilities.
• Training Design experience.
• Strong relationship Skills.
• Conflict resolution skills.
• Motivation skills.
• Highly organized to handle large number of simultaneous activities in a very fast paced environment.
• Strong communicator, skilled in developing and maintaining key professional relationships.
• Working knowledge of access network issues that impact VoIP performance.

Responsibilities

• Plan, supervise and coordinate all tasks related to the operation, provisioning, maintenance, and service restoration of all network related activities.
• Supervise technical staff, including performance evaluation, workload distribution, training, and performance reports of NEO personnel.
• Provide technical support to other members of Engineering and Strategic Planning Department in the operation and implementation of existing and new facilities for company such as POP (Points of Presence), MPLS, switches, network servers and application, etc.
• Supports Engineering and Strategic Planning Department in the development and management of negotiations with vendors to ensure collocation, interconnection, as well as product and equipment solutions.
• Develop, implement, and monitor a 24-hour maintenance and backup plan to keep network’s service level optimum without intrusions and/or interruptions.
• Establish and maintain performance guidelines, develop documentation and procedures to meet company objectives.
• Recommend and implement new strategies, technologies and equipment for network optimization, to meet performance standards.
• Provides network status reports and operational issues such as, but not limited to, network outages and performance.
• Ensures that network technical support is provided to the organization’s internal/external customers on WorldNet provided services.
• Advises and supports on all internal technical needs.
• Actively promotes and encourages teamwork among peers and employees.
• Research, recommend and implement new equipment and/or solutions that align with company strategies and new product development.
• Supports Engineering, Sales, Operations and Finance Departments regarding technical and/or Network related issues.
• Maintains a customer service driven approach directed toward customer retention, market share gain, and growth.
• Keeps abreast of developments in telecommunications, VoIP and networking technologies and makes recommendations to the engineering group and Director.
• Interface with customer on difficult configuration and architectural issues.
• Training and mentoring NEO Technicians.
• Restore network from network outage situations by managing events amongst multiple groups.
• Coordinate/Perform maintenance and migrations activities.
• Manage MPLS, Internet and VoIP Networks to meet industry standard performance metrics.
• Prepare and document departmental procedures and improvements to company applications as related to NEO processes.
• Performs all other duties as required.

Benefits

• Equal Employment Opportunity Employer.
• Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.

What This Job Offers

• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees