Network Engineering Manager

The University of Southern California (USC) Department of Information Technology Services (ITS) is seeking a Manager of Network Engineering in Security & Cloud with an exceptional commitment to service excellence to join our team. As the Network Engineering Manager, you will be an integral leader within the Infrastructure Services team while reporting to the Director of Network Engineering. This is a full-time position eligible for all USC Benefits + Perks available to its tenure such as comprehensive medical coverage, generous PTO and retirement matching, and free tuition. This Network Engineering Manager will support the overall architecture, design, implementation, and operations of the campus network and cloud infrastructure. The Manager will deliver leading-edge expertise to manage critical incidents and problems, and deliver consistent and reliable network operations including DDI, Firewall, VPN, and load balancing. The Manager supports governance for the network, driving the implementation of standards, procedures, and quality measures. The Manager will also be a people manager and coach, responsible for developing and performance managing a small team which may include contractors and student workers. As part of the leadership team for Infrastructure Services, the Manager models and cultivates ITS culture, values, and behaviors. The Network Engineering Manager will drive successful day-to-day operations of the network engineering staff, managing network security and design and enterprise architecture, and managing strategic initiatives (e.g., routing protocols, LAN/WAN technologies, network security, and management tools). They will track and report network engineering metrics, define standard processes for the design, implementation, maintenance, and reporting of network operations, driving continuous improvement, and proactively managing critical incidents and problems. The Manager will facilitate effective governance by leading regular team and committee meetings, implementing standards, procedures, and quality measures, and managing the implications of security and compliance guidelines by embedding university policies and procedures into work plans and workflows. The Manager will provide vision and high-level direction for infrastructure services within the larger context of the ITS and USC environments, building and maintaining strong relationships with ITS leaders, customers, partners, and stakeholders. They will work closely with ITS leadership to identify, implement, and support cost-effective, leading solutions for all aspects of network engineering, maintaining currency with industry innovations. The Manager will actively drive the process of embedding ITS values and behaviors, leading by example, demonstrating ethics and high accountability to create a culture of trust and transparency. They will be accountable for the development of team members by helping them set and achieve goals for their career growth, fostering an inclusive environment that values team member differences, creating a sense of belonging and appreciation, and driving best-in-class customer service to the university through effective team member engagement.