Network Engineer

M.A. Polce-posted 3 months ago
Full-time
Rome, NY
11-50 employees
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The Network Engineer works as part of a professional services team responsible for providing proactive IT infrastructure support and operations management across multiple IT infrastructure platforms (on-premises, private cloud, public cloud). The role of the professional services team is to develop standards, best practices and deliver common IT operations management tasks consistently across a diverse client base, ensuring high quality service delivery and superior IT operations management for our clients. The Network Engineer is a specialist in the network domain and has a broad, general knowledge of the systems domain. The Network Engineer has a technical view across all clients simultaneously and is responsible to analyze reactive service metrics and identify areas of improvement for service delivery which will result in the reduction of reactive service requests and prevent issues from reoccurring. The Network Engineer is the internal SME for technical tools, services and technologies and strives to automate manual work wherever possible within the service delivery areas. The Sr. Network Engineer must balance confidentiality, integrity and availability.

  • Responsible for Network Administration and Security (Firewalls, Routers, Switches, Wireless Access Points, etc.)
  • Work with Professional Services and Security on network designs
  • Perform hardware replacement / upgrades
  • Perform scheduled upgrades as needed (Firmware, IOS updates / critical patches, blacklist IPs, etc.)
  • Maintain network documentation for all clients
  • Setup, configure and manage network monitoring and alerting
  • Responsible for network performance management, tuning and capacity planning
  • Ensure network equipment configurations are documented and backed up for all clients
  • Manage and maintain Cisco Webex and Call Manager VoIP phone systems
  • Perform VoIP phone systems patching and upgrades
  • Ensure systems configurations are documented and backed up for all clients
  • Setup, configuration and management of network monitoring and alerting systems
  • Manage and maintain other tools used to centrally maintain multiple infrastructure platforms
  • Look at tools through the lens of efficiency, reduce complexity, clicks, time
  • Develop and maintain automation routines and troubleshooting scripts
  • Maintain Documentation for common tasks to provide consistent service delivery across all clients
  • Develop and maintain Standard Operating Procedures (SOPs) or playbook for basic operation of each facet of the network infrastructure
  • Perform daily, weekly and monthly maintenance, as needed to keep the IT infrastructure functional
  • Ensure device configuration are updates in ConnectWise and plan for expirations and end of support on all network devices
  • Make DNS changes
  • Routinely checks both service and pre-sales boards to ensure tickets are worked and follow-through until closed
  • Schedule and manage planned maintenance windows effectively communicating to all clients
  • Develop Subject Matter Expertise in network management and operational best practices
  • Mentor others
  • Participate in the 'After Hours On-Call Support' rotation
  • Work off-shift, nights, holidays and weekends as needed to support problem resolution or infrastructure upgrades
  • BS in Information Systems Management, Computer Science, Cybersecurity or other Information Technology discipline or equivalent in experience
  • CCNA Certification
  • Minimum of 3 years’ experience in network management, TCP/IP fundamentals (DNS, FTP, SSH, ACL, VLAN, DMZ, BGP), Routing and Switching
  • Minimum of 1 years’ experience with IT Infrastructure Operations Management
  • Customer Service focused
  • Very detail oriented
  • Ability to work under stressful situations
  • Excellent oral and written communication skills
  • Excellent organizational skills with ability to team with others to develop and deploy projects and solutions
  • Ability to obtain and maintain security clearances for our clients (if needed)
  • Hold a valid drivers’ license and be able to commute to client locations
  • Experience managing network devices such as firewalls, routers, switches, wireless, etc. (Cisco, Meraki, Ubiquiti, etc.)
  • Experience with VoIP solutions (Cisco Webex, Cisco Call Manager, etc.)
  • Experience with CISCO Call Manager
  • Experience with network monitoring tools
  • Experience with NextGen Firewalls (NGFW)
  • Experience with Cisco Firepower
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