Network Engineer

The AME Group•Lexington, KY

9d•Onsite

About The Position

The AME Group – Where People Power Progress At The AME Group, every employee helps define who we are. For over 40 years, we’ve built a thriving, people-first culture rooted in innovation, collaboration, and purpose. As a nation wide leading Managed IT Service Providers, we empower businesses through technology while investing in the growth and well-being of our team. With a commitment to shared success, and continuous learning, we don’t just adapt to change — we drive it! Join a company where your voice matters, your work makes an impact, and your future is a shared journey. About the Role: Job Type: Full-Time, This is an in-office position with daily travel to client sites. What We Offer: Full Benefits Package: Health, dental, and vision insurance Continuous Learning: Company-paid training and certifications Career Growth: We invest in your development and professional goals We are seeking a skilled IT Network Engineer to work as part of our team in our Lexington, KY location. This role plays a critical part in supporting and advancing customer environments through strong technical execution, collaboration, and communication.

Requirements

Verbal & Written Communication: Ability to convey technical information clearly to both technical and non-technical stakeholders.
Problem-solving: experience in troubleshooting, analyzing an resolving complex IT challenges.
Network troubleshooting with addition of cable testing and terminations
Understanding and basics of fiber optic cabling, Windows Server provisioning, Group Policies, Security Groups, Active Directory, Shared folders and permissions, desktop setup and deployment.
DNS management with domain service.
Managed switch setup, configuration, deployment and troubleshooting.
WIFI setup, deployment, management, troubleshooting.
Firewall setup, deployment, management, troubleshooting.
VPN Configuration and management.
Excellent customer relations and documentation.
Strong experience in MS365 User setup, Teams, SharePoint, OneDrive, MS Security Score review and management.
Experience in on-premises to cloud and cloud-cloud migrations are a definite plus.

Nice To Haves

Fortinet Firewall expertise
MSP work experience
Familiarity with RMM tool N-Able/Proview a plus)
Datto
Veeam
MS Server 2016 or better
MS Desktop / Windows 11
CompTIA Network+
CompTIA Security+
Cisco Entry level switches and firewall certification

Responsibilities

Handle support tickets and respond to client requests in a timely and professional manner
Collaborate with multiple internal teams within AME to move customer initiatives forward
Provide consistent, clear communication to customers on both resolved and unresolved issues
Develop and maintain technology roadmaps aligned with customer environments and goals
Implement, and support IT solutions across various platforms, ensuring optimal performance and scalability.
Perform system upgrades and migrations with minimal disruption to client operations.
Prepare and present technical proposals and solution design documents to clients
Work closely with team and clients to provide technical guidance and ensure successful project execution.