Network Engineer

Office1•Las Vegas, NV

10h

About The Position

At Office1, we leverage our "winning triangle" to create an unparalleled company culture. We align our commitment to our customers with our employee goals. We understand that our employees enable our customers' success and that is why we focus on creating opportunities rooted in our employees' purpose and passions. Join Office1 and Shape the Future of IT Solutions At Office1, we align our employees' goals with our commitment to customer success, creating a culture that fosters purpose and passion. Since 1995, we've been delivering innovative technology solutions to SMBs and have become one of the fastest-growing managed service providers in the Western U.S. We are seeking a Network Engineer 2 to join our Managed Services team. In this role, you will operate independently across a broad range of systems and network technologies, resolve complex escalations, lead mid-size projects, and serve as an escalation and mentoring resource for junior technicians.

Requirements

2 to 4 years in IT infrastructure support
2+ years in network configuration, Active Directory, and Office 365
1+ year with Azure AD (Entra), Conditional Access, and cloud identity management
Experience with tools including Sophos, ConnectWise, Veeam, and Unifi
Security+ (or equivalent)
Microsoft certifications aligned to the role (AZ-104, MS-102) are strongly preferred

Nice To Haves

Backup
Automation
iTune/JAMF
Onboarding
Security (EDR/AV)
Office 365
GSuite
Firewalls
Infrastructure Support
Infrastructure Design
Azure

Responsibilities

Escalations and Advanced Troubleshooting
Own and resolve complex or escalated service tickets
Guide junior techs through troubleshooting and project tasks
Proactively identify systemic problems and implement durable, long-term fixes
Microsoft 365, Identity, and Cloud
Use Message Trace, Quarantine, and eDiscovery tools to solve Microsoft 365 mail issues
Create and enforce mail flow rules and support mailbox and SharePoint migrations
Migrate systems and workstations to Azure AD (Entra)
Design and apply Conditional Access policies
Manage and interpret sign-in logs and Azure permissions
Infrastructure, Networking, and Virtualization
Deploy and manage Hyper-V and Azure virtual machines
Design and implement VLANs, VPNs, firewall rules, and related network configurations
Backup, Recovery, and Incident Response
Conduct file and server-level restores, verify backup integrity, and recommend improvements
Respond to mid-level incident response situations (e-mail compromise, virus cleanup, localized ransomware infection)
Projects and Automation
Write project scopes and plans for 10 to 25 user environments
Use RMM to run scripts and deploy configurations across multiple endpoints
Identify automation opportunities and deploy solutions using ConnectWise Automate and Backstage