Network Engineer (Financial Services)

JMARK Business Solutions, Inc.•Springfield, MO

About The Position

As a Network Engineer I – Financial Services at JMARK, you’ll support some of our most security-sensitive and mission-critical clients: banks, credit unions, and financial services organizations. These environments demand precision, accountability, and a strong understanding of compliance-driven IT operations. You’ll be on the front lines ensuring networks, servers, and systems remain secure, reliable, and audit-ready. This role is ideal for a technically curious problem-solver who thrives in structured environments, values documentation and process, and takes pride in delivering white-glove service where downtime and security risks are not an option. You’ll support regulated client systems, contribute to proactive risk reduction, and represent JMARK’s commitment to honesty, excellence, and trust in every interaction—because in financial services, trust is everything.

Requirements

12–36 months of experience in a technical support or network engineering role, or equivalent demonstrated technical competence
Experience supporting clients in financial services, banking, healthcare, or other regulated industries preferred
Experience working in a managed services and/or Microsoft Partner environment
Strong knowledge of Microsoft Windows desktop and server operating systems (2012–2019)
Hands-on experience with Active Directory, Group Policy, virtualization platforms (VMware, Hyper-V), and RDS
Practical experience with Fortinet and/or Cisco networking and security products (firewalls, switches, VPNs)
Solid understanding of networking fundamentals including IPv4/IPv6, firewalls, VPNs, and secure remote access
Familiarity with core banking systems (such as Fiserv, Jack Henry, FIS, or similar) is a strong plus
Awareness of security concepts such as least privilege, MFA, logging, and change control
Ability to work independently while following established processes and contributing effectively to a team
Strong written and verbal communication skills with a calm, professional, client-first mindset
Willingness to travel locally or regionally as required
Valid driver’s license, reliable transportation, and proof of insurance

Nice To Haves

Cisco Certified Network Associate (CCNA)
CompTIA Network+
CompTIA Security+

Responsibilities

Provide onsite and remote support for financial services client networks, servers, and end-user environments
Troubleshoot and resolve escalated issues with a strong focus on security, uptime, and regulatory requirements
Manage, maintain, and optimize network infrastructure, including firewalls, switches, and secure connectivity in compliance-driven environments
Support and maintain Fortinet and/or Cisco network and security solutions, including firewalls, VPNs, and switching
Follow and uphold documented standards, change management procedures, and security best practices
Accurately document all work performed using professional services and documentation tools to support audits and reviews
Perform routine system health checks, preventative maintenance, and assist with secure installations and migrations
Collaborate closely with Service Managers, Project Managers, and Security teams on client initiatives and risk mitigation
Identify recurring or systemic issues and contribute to proactive improvements that reduce operational and security risk
Continually expand technical and security knowledge, including working toward relevant certifications