Network Engineer

DATAVOX INC•Houston, TX

About The Position

DataVox is seeking a talented Network Engineer to join our mid-market department in Houston! Before learning more about the position, let us tell you a bit more about who we are! DataVox has been serving the Houston and Dallas-Fort Worth area for over 30 years with our advanced technology solutions. We specialize in Audio Visual Solutions, Network Security, Data Center & Network Technologies, IT Support Services, Network Cabling, Phone Systems & Physical Security. We are committed to being the best technological partner and ensure the highest level of expertise and quality service by having people like you on our team. This position involves planning, implementation, and support of LAN/WAN and wireless related technologies.  The engineer will be working with multiple clients and will provide technical leadership in a LAN/WAN network and day-to-day network technical support involving customers.  Must have 3+ years of experience working with Enterprise-Grade Network Infrastructure and other technologies in a corporate environment.

Requirements

3+ years of experience in similar role;experiencewithvoice solutions is a plus
Firm understanding of network fundamentals, LAN/WAN technologies, network infrastructure services (DNS, DHCP, Radius, Syslog) -- both from a proactive & reactive perspective
Knowledge of VPN technologies (L2L, Remote VPN, PPTP, Client VPN)
Knowledge of Radius and TACACS+
Knowledge of Sniffer traces and Interpretation
Working Experience with RoutingProtocols(OSPF, EIGRP, BGP, multicast)
Working Experience with WAN technologies (MEtroE, VPLS, PTP links and MPLS)
UnderstandingQOS technologies (L2 QOS, L3 QOS, LLQ, CBWFQ, Policing, TrafficShapingetc.)
Working knowledge of server, endpoint, and telephony technologies
Good project management capability to manage multi-tasking network projects and prioritize the tasks in an efficient manner to meet and exceed customer goals
Ability to prepare documentation with Microsoft Visio
Bea good team player with a high degree of self-motivation, passion to collaborate as a team, working towards a common goal
Strong aptitude for learningnew technologiesand understanding how toutilizethem in a customer’s environment
Excellent interpersonal communication and customer service skills
Excellent written and verbal communication skills
Certification – ACIS 7720; CCNA

Responsibilities

Operations level involvement in planning, implementing, and supporting network solutions for existing and new clients
Provide excellent customer support to existing and potential customers
Primary engineer in the diagnosis, triage, and resolution of network related incidents
Assistduring LAN/WAN related projects & service incidents.
Communicatingwith vendors on network requirements & troubleshooting efforts
Document, track, andmonitornetwork related problems to ensurea timelyresolution
Provide proactive maintenance & documentation upkeep of network infrastructure
Continue to train and develop knowledge and skills ofnew technologies,processes,and systems
Maintain and update necessary technical certification requirements for DataVox
Ability to work on flexible work hours to accommodate after-hour upgrades & emergencies of customer networks