Network Engineer-Wireless Operations

GovCIO•Westlake, MD

7d•Hybrid

About The Position

GovCIO is currently hiring for Network Engineer, Wireless Operations, for our NIH-CIT proposal. This position is located in Bethesda, MD and is a remote/hybrid position. The role's responsibilities include but are not limited to: Responsible for delivering optimal availability and quality regarding the wireless network services Participate in daily stand ups and utilize the kanban methodology to triage and resolve incidents and problems within established SLA As directed by senior engineers, participate in shift lead duties to serve as “queue managers” to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution and fulfillment to meet SLAs Assist with proactive measures such as network monitoring, analysis, maintenance/patching, and documentation Provide suggestions to management on continuous improvements in regards to communications, customer understanding, tools, technology, and equipment. GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: Employee Assistance Program (EAP) Corporate Discounts Learning & Development platform, to include certification preparation content Training, Education and Certification Assistance Referral Bonus Program Internal Mobility Program Pet Insurance Flexible Work Environment Available to full-time employees Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Requirements

Bachelor's with 2+ years (or commensurate experience)
Clearance Required: Must be able to obtain and maintain a Public Trust.

Nice To Haves

CCNA/CCNP

Responsibilities

Responsible for delivering optimal availability and quality regarding the wireless network services
Participate in daily stand ups and utilize the kanban methodology to triage and resolve incidents and problems within established SLA
As directed by senior engineers, participate in shift lead duties to serve as “queue managers” to ensure each escalated issue is efficiently assigned, actively being worked by expediting resolution and fulfillment to meet SLAs
Assist with proactive measures such as network monitoring, analysis, maintenance/patching, and documentation
Provide suggestions to management on continuous improvements in regards to communications, customer understanding, tools, technology, and equipment.