Network Engineer- Tier 3- Intelligence Community

CACI

181d

About The Position

The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated with customer local area networks (LANs) and unified communication (UC) services. Our mission on this program will be the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, or Capital Equipment Replacement Program (CERP) activities associated with the clients’ LANs, CAN and Unified Communication services. Become a part of our great team and make a difference. Responsibilities: As a Tier 3 Network Engineer, you'll be challenged with hard complex support problems where you will coordinate with other NOC and Operational staff and be asked to lead and preform platform upgrades. You are expected as one of the leaders on the Network team members to coordinate ticket acceptance and resolutions. You will development of technical resolution reports for critical outages in the Network.

Requirements

High School/GED + 14 Yrs, or Associates + 12 Yrs, or Bachelors + 10 Yrs, or Masters + 9 Yrs,
Current IAT II level certification
Minimum TS/SCI (we can sponsor for polygraph- which you will need in order to begin work)

Responsibilities

Perform System patching and IAVA patches to network routers and switches.
Perform IOS and Software upgrades
Create/review and publish in KM system Standard Operating Procedures (SOP) for network operations.
Troubleshoot systems failures and accessibility problems within the network to our services.
Monitor network performance, track usage and develop capacity planning reports.
Develop and maintain IP Address allocations tables.
Makes recommendations that enhance operational efficiencies for network monitoring, management, and overall operations.
Uses experience and knowledge articles to understand/implement potential workarounds.
Updates knowledge articles and handles "how to" questions.
Support KM management by entering solutions into the Solutions database.
Facilitate engineering designs data calls.
Lead new/enhanced network implementation, installation, and technical refresh projects within a site or locale.
Works independently while providing leadership to the rest of the Network team.
Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.
Preform Network ticket resolution.
Support Network ticket closure across Network OPS staff to include:
Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
Use administrative access to the network to provision new switches, router, VLANs and Crypto.
Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
Routing Service Requests to the appropriate organization required for incident resolution.
Performs root cause analyses.
Completes problem resolutions associated with incident ticket(s)
Will configure, deploy, manage, and maintain Network monitoring systems used by the technicians to ensure availability and overall performance of system and services.