Network Engineer III

PATH FORWARD IT LLC•Cincinnati, OH

1h•Remote

About The Position

The Network Engineer III will work as a member of the Network Team, primarily focusing on completing client network projects. This role is responsible for the initial configuration and installation of network hardware, as well as providing support following installation.

Requirements

Ticketing software for incident management and time allocation
Advanced network troubleshooting skills, including DHCP, DNS, and circuit/ISP issues
Proficiency with command-line tools and software used to diagnose network problems
Advanced knowledge of Aruba wireless and switching
Advanced knowledge of Palo Alto firewalls
Documentation tools (IT Glue)
Communication tools (Office and Teams)
Additional software as assigned
Ability to use hands to manipulate, handle, feel, and control items or equipment
Ability to talk, hear, and see, and to read, write, and interpret written documents
May occasionally lift and move objects weighing up to 25 pounds
Must be able to meet these requirements with or without reasonable accommodation
Applicants must have legal authorization to work in the United States; sponsorship is not available for this position

Responsibilities

Document all time daily (activities, projects, tickets) in the ticketing system at the time work is performed
Ensure in-progress tickets are handed off before the end of shift
Document new customer findings by creating or updating articles in IT Glue
Analyze business requirements to develop network solutions
Design, test, and inspect data communication systems
Perform network capacity analysis and planning
Assist in product solution evaluation and planning
Install and configure network hardware (routers, switches, firewalls, wireless) following established standards
Provide network support for client infrastructure and serve as escalation support for junior technical staff
Participate in an on-call rotation
Build client rapport during onsite assignments through in-person troubleshooting, site walkthroughs, FaceTime, and related activities
Travel to client locations for evaluations and project work as assigned (up to 25–50%)