Network Engineer II

University of Arkansas • Fayetteville, AR

10d

About The Position

The Network Engineer II designs, implements, and maintains reliable and secure network infrastructures, including local area networks (LAN), wireless local area networks (WLAN), and wide area networks (WAN), to support the University’s academic and administrative operations. This position configures, installs, and supports network-related hardware and software such as servers, routers, switches, and other network devices, while continuously monitoring network performance, availability, and integrity. The Network Engineer II troubleshoots and resolves complex network and connectivity issues escalated from lower tiers of support, addressing both cloud-based and on-premises infrastructure. Responsibilities include automating routine network tasks, evaluating the effectiveness of automation solutions, and creating, testing, and maintaining security measures such as access authentication controls and disaster recovery processes. The role also involves mentoring team members on technical issues, maintaining comprehensive technical documentation, communicating with users as needed to resolve issues or explain system changes, and proactively recommending improvements to enhance network performance, capacity, scalability, and overall reliability. Other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Requirements

• At least four years of industry-related experience as a Network Engineer, Senior Network Engineer, or Network Administrator
• Advanced certification in networking (e.g. JNCIS, CCNA, etc.)
• Strong interpersonal, written, and oral communication skills
• Strong customer service skills
• Highly self-motivated and directed, with keen attention to detail skills
• Able to conduct research into networking issues and products as required
• Ability to present ideas in user-friendly language
• Proven analytical and problem-solving abilities
• Able to effectively prioritize tasks in a high-pressure environment
• Able to work in a team-oriented, collaborative environment

Nice To Haves

• Bachelors degree in Computer Science, Information Technology or a related from an accredited institution of higher education
• An advanced degree in any field, such as a master’s degree; information technology degree receives increased consideration
• In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)
• Familiarity with access control models and network security
• Knowledge of coding languages for scripting (e.g Python, Perl)
• Experience with network diagnostic, monitoring and analysis tools (e.g. SolarWinds network tools)
• A professional network certification from a leading network technology vendor that displays proficiency in route/switch technology; CCNP, CCDP, etc
• A network certification from a leading technology vendor in a specialization, such as data center, network security, virtualization, or equivalent IT related work experience in higher education
• IT related work experience in a large enterprise of 1000+ employees

Responsibilities

• Designs, implements, and maintains reliable and secure network infrastructures, including local area networks (LAN), wireless local area networks (WLAN), and wide area networks (WAN), to support the University’s academic and administrative operations.
• Configures, installs, and supports network-related hardware and software such as servers, routers, switches, and other network devices, while continuously monitoring network performance, availability, and integrity.
• Troubleshoots and resolves complex network and connectivity issues escalated from lower tiers of support, addressing both cloud-based and on-premises infrastructure.
• Automates routine network tasks and evaluates the effectiveness of automation solutions.
• Creates, tests, and maintains security measures such as access authentication controls and disaster recovery processes.
• Mentors team members on technical issues.
• Maintains comprehensive technical documentation.
• Communicates with users as needed to resolve issues or explain system changes.
• Proactively recommends improvements to enhance network performance, capacity, scalability, and overall reliability.

Benefits

• university contributions to health, dental, life and disability insurance
• tuition waivers for employees and their families
• 12 official holidays
• immediate leave accrual
• a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level