About the position
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their customers and members. Our best-in-class products are just the start as we lay the groundwork for the future of digital banking and payments. We hope you'll join us. We can't do it without you. Jack Henry's enterprise network engineering team is offering a great career opportunity for talented individuals to assist with compliance, vulnerability, and process documentation functions. This individual will gain a comprehensive understanding of our networking environment, using this knowledge to document processes and procedures, identify areas for improvement, assist with audits and compliance functions, and support our engineers in basic network administration and lifecycle tasks. The ideal candidate will have a foundational understanding of network engineering, a visionary mindset, and a passion for enhancing every environment they work in. Jack Henry's network infrastructure spans from our multifaceted datacenter environment to millions of users at our financial institution customers, meaning the seemingly small changes made by this individual will have a significant ripple effect!
Responsibilities
- Provide clear technical documentation and written procedures for the Network Engineering organization.
- Network Vulnerability Management: Tracking and management of vulnerabilities and managing mitigation activities against enterprise SLAs and standards.
- Audit/Exam Response: Perform data collection and documentation in response to Audit and Examination requests.
- Compliance documentation: Ongoing documentation of information required for adhering to compliance requirements. This includes confirmation of standards and connectivity diagrams.
- Ensuring devices are appropriately entered and tracked in ServiceNow's CMDB.
- Supporting other Network team members in lifecycle management activities such as firmware upgrades, or retirement of legacy devices.
- May perform other job duties as assigned.
Requirements
- A minimum of 2 years of experience in any combination of the following: network engineering or administration, network security, firewall management, audit/compliance/incident response documentation.
- Must have experience with documentation or written communication in a technical environment.
- Must have strong Microsoft Excel skills that include using tools such as V-Lookup and inventory management.
- Vulnerability Management: Proficiency with vulnerability assessment tools.
- Ability to travel up to 5% for team meetings, training events, and onsite physical infrastructure work.
Nice-to-haves
- Associates degree or higher.
- Compliance Standards: In depth knowledge of financial industry standards and regulatory requirements (e.g., PCI DSS, SOX).
- Experience working in a datacenter, NOC, or SOC.
- MSP experience.
- Certifications: Network+, Security+, CCNA or equivalent, SSCP.
- ServiceNow, GitHub, Jira, Kenna.
- Microsoft Power BI Platform experience.
