Network Engineer I

JMARK Business Solutions, Inc. • Springfield, MO

2d

About The Position

As a Network Engineer I at JMARK, you’ll be on the front lines of keeping our clients’ businesses running smoothly. You’ll provide onsite and remote technical support for a wide variety of network and server environments while delivering an exceptional customer experience. This role is ideal for a technically curious problem-solver who enjoys working independently, collaborating with a team, and continually sharpening their skills in a fast-paced managed services environment. You’ll support critical client systems, help maintain a healthy service queue, and contribute to proactive improvements that reduce future issues. Just as important, you’ll represent JMARK’s commitment to honesty, excellence, and service in every client interaction.

Requirements

• 18–36 months of experience in a similar technical support or network engineering role, or equivalent demonstrated technical competence
• Experience working in a managed services and/or Microsoft Partner environment
• Strong knowledge of Microsoft Windows desktop and server operating systems (2012–2019)
• Experience supporting Active Directory, virtualization platforms (VMware, Hyper-V), and remote desktop services
• Understanding of basic network concepts, IPv4/IPv6, VPN technologies, and security tools
• Ability to work independently while contributing effectively within a team
• Excellent written and verbal communication skills with a customer-focused mindset
• Willingness to travel locally or regionally as required
• Valid driver’s license, reliable transportation, and proof of insurance

Responsibilities

• Provide onsite and remote support for client networks, servers, and end-user environments
• Troubleshoot and resolve escalated technical issues efficiently while maintaining high customer satisfaction
• Manage, maintain, and optimize client network infrastructure and systems
• Accurately document work performed using professional services and documentation tools
• Support and mentor Level 1 team members, including communication and technical skill development
• Perform routine health assessments, preventative maintenance, and assist with installations and migrations
• Collaborate with Service and Project Managers on team initiatives and client solutions
• Identify recurring or systemic issues and help drive proactive resolutions
• Continually learn new technologies and work toward additional certifications

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees