Network Engineer, Customer Engineering

Intercontinental Exchange Holdings, Inc. • Jacksonville, FL

121d

About The Position

Customer Engineering is responsible for the delivery of network infrastructure and market services to ICE clients across 27 countries worldwide. The Engineering role provides a key technical function within the CE team and is responsible for liaising with ICE Global Network High Availability and Low Latency customers to deliver and support their connectivity solutions.

Requirements

• Bachelor’s degree.
• Minimum 3 years in network support or network delivery with proven track record of problem solving.
• Excellent communication skills both verbally and written with the ability to convey information to both a technical and non-technical audience.
• Time management in order to ensure the delivery of client services is achieved.
• Network Professional with strong experience working on ‘large’ complex LAN/WAN IP networks within global financial markets production arena.
• Strong 'hands-on' experience of IP routing protocols with emphasis towards BGP.
• Strong 'hands-on' experience of IP multicast configuration and support.
• Strong 'hands-on' experience of Cisco & Juniper product range including VPN products.
• Familiar with current network management tools and techniques.
• Strong 'hands-on' network troubleshooting skills and traffic analysis.

Nice To Haves

• Formal network accreditation, to Juniper JNCIP or Cisco CCNP/DP level.
• Basic UNIX / LINUX administration skills.
• Network Security experience.
• Direct experience of network tools such as Wireshark & Corvil.
• Knowledge of current Juniper, Cisco and Arista product range.
• Proven project management experience.
• Financial services experience, and or Extranet service provider experience.

Responsibilities

• Project manage the delivery of customer orders and manage delivery expectations in line with the business requirements.
• Planning & execution of networking tasks necessary to deliver customer connectivity solutions.
• Generation of hardware configurations and scripts for customer premise equipment & core network equipment, including the use of proprietary scripting tools.
• QA testing of customer site installations.
• Accurate and prompt record keeping in accordance with Customer Engineering standards.
• Maintaining accurate customer & network specific data.
• Working with telecom providers to complete acceptance testing of new customer connectivity.
• Troubleshooting and provide technical support 'incident' coordination focus during ICE customer provisioning process.
• Undertake and lead Technical Interchange Meetings (TIM) with customers.
• Providing both internal and external technical documentation.
• Provide support on production customer issues relating to their ICE network infrastructure as required.
• Liaising with ICE customers to ensure their connectivity requirements are provisioned efficiently and in line with ICE standards.
• Liaising internally with other ICE teams to achieve the above.
• Own and manage the project delivery from start to finish.
• Providing technical support during the provisioning process.
• Providing all necessary supporting documents.
• Administration of assigned projects to Customer Engineering standards.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees