Network Engineer, Customer Engineering

Intercontinental Exchange Holdings, Inc.-posted 2 months ago
Jacksonville, FL
5,001-10,000 employees
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Customer Engineering is responsible for the delivery of network infrastructure and market services to ICE clients across 27 countries worldwide. The Engineering role provides a key technical function within the CE team and is responsible for liaising with ICE Global Network High Availability and Low Latency customers to deliver and support their connectivity solutions.

  • Project manage the delivery of customer orders and manage delivery expectations in line with the business requirements.
  • Planning & execution of networking tasks necessary to deliver customer connectivity solutions.
  • Generation of hardware configurations and scripts for customer premise equipment & core network equipment, including the use of proprietary scripting tools.
  • QA testing of customer site installations.
  • Accurate and prompt record keeping in accordance with Customer Engineering standards.
  • Maintaining accurate customer & network specific data.
  • Working with telecom providers to complete acceptance testing of new customer connectivity.
  • Troubleshooting and provide technical support 'incident' coordination focus during ICE customer provisioning process.
  • Undertake and lead Technical Interchange Meetings (TIM) with customers.
  • Providing both internal and external technical documentation.
  • Provide support on production customer issues relating to their ICE network infrastructure as required.
  • Liaising with ICE customers to ensure their connectivity requirements are provisioned efficiently and in line with ICE standards.
  • Liaising internally with other ICE teams to achieve the above.
  • Own and manage the project delivery from start to finish.
  • Providing technical support during the provisioning process.
  • Providing all necessary supporting documents.
  • Administration of assigned projects to Customer Engineering standards.
  • Bachelor’s degree.
  • Minimum 3 years in network support or network delivery with proven track record of problem solving.
  • Excellent communication skills both verbally and written with the ability to convey information to both a technical and non-technical audience.
  • Time management in order to ensure the delivery of client services is achieved.
  • Network Professional with strong experience working on ‘large’ complex LAN/WAN IP networks within global financial markets production arena.
  • Strong 'hands-on' experience of IP routing protocols with emphasis towards BGP.
  • Strong 'hands-on' experience of IP multicast configuration and support.
  • Strong 'hands-on' experience of Cisco & Juniper product range including VPN products.
  • Familiar with current network management tools and techniques.
  • Strong 'hands-on' network troubleshooting skills and traffic analysis.
  • Formal network accreditation, to Juniper JNCIP or Cisco CCNP/DP level.
  • Basic UNIX / LINUX administration skills.
  • Network Security experience.
  • Direct experience of network tools such as Wireshark & Corvil.
  • Knowledge of current Juniper, Cisco and Arista product range.
  • Proven project management experience.
  • Financial services experience, and or Extranet service provider experience.
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