Network Engineer 4

Capgemini-posted 2 months ago

Senior

Buena Vista, FL

5,001-10,000 employees

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The Wireless & Dnac Engineer is the top-level support for a complex global network Capgemini is supporting. Focus area of this position is primarily on Wireless infrastructure. The responsibilities of this position often exist in engineering or architecture teams. This position will partner with those teams to ensure seamless integration into the production environment and the support structure. This function will be engaged at times to participate in incidents that have exceeded the ability of Tier 2 to resolve. The scope of this position spans the data network, wireless devices and numerous applications. A strong understanding of monitoring tools and techniques is required.

Serve as the intake arm to ensure new systems or processes are introduced into production are fully monitored, documented, supportable and the Operations team has received the proper training and/or orientation to effectively provide support
Continually improve on skill sets and learn new technologies
Participate in problem management processes that have engineering or architectural elements
Resolve operational issues escalated from ACC Tier 2 and ensure documentation and training occurs to ensure Tier 2 resolution on the next occurrence
Mentor Tier 2 staff on event handling & response
Demonstrate a dedication to seeing work delivered accurately and within SLA timeframes
Work closely with teammates to ensure procedures and escalation processes are followed & communication occurs
Routinely engage with and forge solid working relationships with the internal and client-based Engineering & Architecture teams
Assure operational readiness for new projects and devices being added to the network
Execute and analyze packet captures using Netscout NGenius, Wireshark and other related technologies
Identify, recommend and implement changes to documentation standards
Routinely mentor junior staff in areas of process, technology, execution and other areas
Serve as extensions of the leadership team as directed for workload management and routine guidance
Partner with the NMS tools team to develop new monitoring techniques and refine existing
Perform or participate in complex maintenance or deployment activities
Create or modify documentation in response to new events and learning’s
Routinely provide constructive feedback for improvement opportunities
Assist management with determining suitable training and areas of technical need within the team
Assist with remediating major impacting service interruptions as required

Experience with Network and/or application Architecture & Engineering with expert level knowledge
Three or more of the following certifications strongly preferred CCNP-X, ACSP, ACMP, RCSP
Solid expertise in Cisco 8510, Cisco 5508, Aruba Airwave, Aruba Controller, Cisco Prime, Cisco 1131 / 1242, Cisco 3602 / 3702, 802.11 a/g/n/ac, Evertz Mux and Cisco DWDM technology
Expert level knowledge of the OSI model and TCP/IP Protocol Suite
Advanced to expert knowledge of TCP/IP network routing and switching
Expert knowledge of packet capture methodologies, tools and analysis
Strong understanding of application communication methodologies
10+ years or more combined experience in operational and engineering roles
High level of confidence and competence communicating on bridges

Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief

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