Network development representative

The Suddath Companies•Jacksonville, FL

About The Position

Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. General position summary: Responsible for provider development, management, and oversight. First point of contact for providers needing resolution within the designated territory. Evaluate market and internal analytics to ensure top quality provider utilization to deliver high quality service to relocating military families. Develop and manage provider and partner relationships. Work in concert with Network Development Team to ensure key performance indicators are met. Ensure provider and partner in compliance with military and government regulations and qualifications.

Requirements

High school diploma or general education degree (GED) required; Bachelor’s degree preferred
three to five years related experience and/or training; or equivalent combination of education and experience
three to five years prior management experience preferred
Strong people management and leadership experience
Ability to multi-task and navigate in a team focused environment
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports.
Ability to speak effectively before groups of customers or employees of organization.
Excellent written and verbal communication skills.
Ability to develop and analyze metrics and implement solutions
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Requires over 65% travel within the United States
Supervisory responsibilities.
Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
Specific vision abilities required by this job include close vision and ability to adjust focus.

Responsibilities

Evaluates and recommends potential markets to develop
Manages data within internal systems for designated territory; maintains agent profiles, compensation schedules and agency agreements
Develop and manage relationships with agents and bases by performing onsite visits and ongoing communications
Manages the agents for KPI performance to ensure quality standards
Accountable for the planning of monthly communications regarding agent’s individual performance reviews, continuous training and retention of agents
Facilitate agent training to maintain quality standards
Work in conjunction with our internal teams to improve and enhance quality
Addresses and resolves service deficiencies and assists with operations when necessary
Manage, report and assist in resolving service failures, capacity issues, etc.
Provides feedback to agents
Maintain accurate and timely records of correspondence/discussions with agents within internal systems
Review data and reports to ensure compliance with military and government regulations and qualifications
Work with management team to develop, implement and track new initiatives
Participate in industry conferences, mover associations and other events as directed
Manage and coach direct reports, if applicable, and provide ongoing performance management to maximize their success
Maintain, troubleshoot, and assist with online portal and automation functions.

Benefits

A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
Weekly pay for hourly-paid employees.
Biweekly pay for salaried employees.
Paid Time Off (PTO) and paid company holidays
A tuition reimbursement plan where employees are encouraged to continue their education and development

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