Network Deploy Technician, Infra Delivery, AWS
About The Position
At Amazon, we're working to be Earth's most Customer-centric Company and Earth's Best Employer. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build and expand the Cloud, this is your chance to make history. Amazon is looking for a Network Deploy Technician to join our growing team within infrastructure operations. You will work with minimum supervision in a dynamic environment to drive the stability and sustainability of our next-generation networks and assist in the development of innovative ways to automate and scale our network. The position's responsibilities include scaling support of several data center locations and day to day assistance with capacity management. You will work closely with internal customers and external vendors to facilitate smooth project execution as directed by Network Leadership and Technical Project Managers. You will leverage your experience supporting large scale, enterprise class networks as well as network implementation and troubleshooting. As a Network Deploy Technician, you will work in a fast paced, collaborative environment with regular peer and customer interaction. In addition to providing management and support of AWS’ vast network infrastructure, Network Deploy Technicians establish and follow best practices and refine operational procedures. All physical requirements are expected with reasonable accommodations: - Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds - Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed - Working in cramped and/or elevated and/or noisy environments - Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day - Ascending and descending ladders, stairs, and gangways safely and without limitation NOTE: Amazon is not able to provide sponsorship now or in the future for these positions. Eligible candidates must have work authorization without employer intervention to be considered.
Requirements
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- High school or equivalent diploma
Nice To Haves
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
Responsibilities
- Manage work and priorities through ticketing system and workflows to complete customer requests and projects
- Collaboration with various stakeholders to remove project obstacles
- Troubleshoot networking, routing and interconnectivity issues, including troubleshooting of network device configuration and low level application interaction
- Travel within geographical work area is required. Some travel outside traditional work area may be requested
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
- Participate in the migration, basic configuration and rollout of new or upgraded hardware
- Moving and lifting computer equipment up to 40 lbs
- Report current status via ticketing system, status reports, and email
- Maintain accurate records and document problems and processes
- Collaboration with various stake holders to remove project obstacles
- Exhibit quality workmanship on all work and maintain site cleanliness
Benefits
- Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
- Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
