Network Deploy Tech III, ID Deploy Optical Team, Infra - GND

Amazon • Sterling, VA

1d • Onsite

About The Position

Amazon Web Services (AWS) is looking for an Infrastructure Delivery Network
Technician to join our growing team within infrastructure operations. This
position requires the successful candidate report to a site location.

As a Data Center Network Technician, you will work in a dynamic environment to
drive the stability and sustainability of our next-generation networks and
assist in the development of innovative ways to automate and scale our network.
The position's responsibilities include scaling support of several data center
locations and day to day assistance with capacity management. Our ideal
candidate is sufficiently autonomous, detail oriented, possesses strong written
and verbal communication skills and has some experience in supporting large
scale, enterprise class networks. Network implementation and troubleshooting
skills combined with a proven documentation methodology is also a requirement.

You will leverage your experience supporting large scale, enterprise class
networks as well as network implementation and troubleshooting. As a Network
Technician you will work in a fast paced, collaborative environment with regular
peer and customer interaction. In addition to providing management and support
of Amazon Web Services vast network infrastructure, Network Technicians
establish and follow best practices and refine operational procedures.

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

Requirements

• 2+ years of computer hardware troubleshooting and repair experience
• 1+ years of computer networking experience
• High school or equivalent diploma

Nice To Haves

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure

Responsibilities

• Participate in the migration, basic configuration and rollout of new or upgraded hardware
• Manage work and priorities through ticketing system and workflows to complete customer requests and projects
• Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products
• Troubleshoot networking, routing and inter connectivity issues, including troubleshooting of network device configuration and low level application interaction
• Up to 20% travel within geographical work area may be required; some travel outside traditional work area may be requested
• Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED