Network Dedicated Customer Support Specialist

Integrated Computer Solutions • Fort Meade, MD

66d

About The Position

The customer-focused Network Dedicated Customer Support Specialist for the DISN Consolidated Provisioning team at Fort Meade, Maryland, will support all stages of the provisioning process, including order entry, preparation, solution design, and circuit activation. This expert will also help with customer outreach, Quality of Service (QoS) configuration, commercial leasing, and facilities engineering. The main responsibilities will be to ensure the DISN network operates efficiently and meets the needs of mission partners.

Requirements

• Minimum Active Top Secret Clearance with the ability to be Sensitive Compartmented Information (SCI) indoctrinated.
• High school diploma.
• 2+ years of military experience in a communications field or an applicable technical discipline.
• 2+ years in an accredited technical training program, including 1 year experience in an applicable communication field.
• 2+ years of experience in a communication field or applicable technical discipline.

Responsibilities

• Provide high-level support for network infrastructure and order entry, utilizing knowledge of DISA programs and systems.
• Ensure compliance with DISA strategic plans and network layers.
• Collect, manage, monitor, troubleshoot, and implement network requirements for large-scale networks (CAN, MAN, WAN) for both classified and unclassified systems.
• Oversee network design, implementation, and optimization.
• Develop and implement software, hardware, and communications architectures to meet current and future needs.
• Manage and secure various networks, and support planning, implementation, and administration.
• Analyze and approve system developments.
• Address complex issues related to technology and ensure mission readiness by following standards like OSI and IEEE.
• Administer network servers, optimize performance, and support network administration functions.
• Manage diverse equipment and configurations.
• Effectively communicate with diverse teams and prepare thorough documentation and technical specifications.
• Address and resolve customer issues, perform Root Cause Analysis, and monitor results.
• Evaluate and address network issues.
• Work with internal teams, customers, and vendors to provide solutions for voice, data, and image communications.
• Use tools to evaluate network usage and develop technical and cost-effective solutions.
• Plan and implement network management systems.
• Analyze and resolve issues related to applications, systems, and vendor software.
• Conduct performance tuning and system maintenance.
• Seek improvements, follow quality processes, meet customer needs, and manage system upgrades.
• Adhere to standard operating procedures.
• Follow all safety, security, and policy requirements.
• Complete training and certifications as needed.

Benefits

• Premium base salary with compensation commensurate with experience.
• Tuition Reimbursement.
• 401K Match.
• BCBS Health Coverage.
• Paid Time Off including your birthday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees