Network Carrier Field Manager

Ryder • Albany, NY

263d • $75,000 - $75,000 • Remote

About The Position

We are immediately hiring a Network Carrier Field Manager (Remote) (Travel Required) in New Albany, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

Requirements

• H.S. diploma/GED required.
• Bachelor's degree preferred in Business, Logistics or related field.
• Three (3) years to Five (5) years or more operations experience in a distribution center/warehousing environment required.
• Three (3) years to Five (5) years or more supervisory experience required.
• Proficient in Microsoft Office products (Access, Excel, Word, Power Point, and Outlook) intermediate required.
• Warehouse software (i.e. SAP, AS400, WMS) and other related software intermediate required.
• Home delivery services intermediate preferred.

Nice To Haves

• Process management skills (preferred).
• Creativity (preferred).

Responsibilities

• Full ownership and management of agent relationships in support of the field operations.
• Identification and evaluation of new agents, onboarding/training of new agents.
• Upholding service expectations and full resolution of service failures.
• Manage agents to ensure they are meeting all client expectations (inventory, deluxing, invoicing and incident rate).
• Support project managers with new client onboarding.
• Identify, recruit and onboard overflow capacity for hubs.
• Audit accepted standards and procedures within designated region.
• Train Network Carriers (Onboarding, and Reoccurring).
• Integrate new business to achieve customer KPI goals and profit budgets.
• Accountable for launch support of new business opportunities.
• Interface with clients to ensure quality performance by Carriers.
• Provide feedback to Carriers as necessary to improve performance.
• Address questions and/or issues regarding Carrier daily performance with the client and/or Carrier.
• Train Carriers and associates on operational performance tools to ensure consistent usage and valid performance metrics.
• Ensure Carrier compliance with contractual obligations, including related administrative functions, systems updates, and metrics reporting.
• Provide systems troubleshooting and metrics reporting production for assigned Carriers.
• Develop and implement innovative processes to enhance productivity and service.
• Develop, implement, and distribute operational performance reports related to leadership to aid in decision making.
• Research, analyze, and evaluate Standard Operating Procedures (SOP's) to identify and recommend areas of improvement.
• Partner with Carriers, Carrier team, and Hub Operations to identify areas of improvement.
• Communicate recommendations and support implementation of process improvements.
• Perform physical inventories at various Network Carrier locations.
• Ensure needed inventory processes are followed by sites and that inventories are conducted accurately.
• Perform site audits and relay feedback on visits to Network Carriers.
• On time reporting of metrics information (i.e., on time delivery, percentage of scheduled deliveries, claims, OS&D, incidents and delivery exceptions, etc.)

Benefits

• Medical, Dental, Vision Benefits start at 30 Days.
• 401 (K) Savings Plan with a company match.
• Discounted employee stock purchase options.
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more.
• All major holidays paid and Paid time off within your first year.
• Up to 12 weeks paid maternity leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Rental and Leasing Services
• Education Level: Bachelor's degree