Network Carrier Field Manager

Ryder-posted 9 months ago
$75,000 - $75,000/Yr
Full-time • Mid Level
Remote • Juneau, AK
Rental and Leasing Services
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We are immediately hiring a Network Carrier Field Manager (Remote) (Travel Required) in New Albany, OH for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team. When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, there is more to being a supply chain professional than working on some of the nation's biggest brands. We make sure you are also getting the diverse experience, advancement opportunities, all from an industry-leading Fortune 500 company.

  • Full ownership and management of agent relationships in support of the field operations.
  • Identification and evaluation of new agents, onboarding/training of new agents.
  • Upholding service expectations and full resolution of service failures.
  • Manage agents to ensure they are meeting all client expectations (inventory, deluxing, invoicing and incident rate).
  • Support project managers with new client onboarding.
  • Identify, recruit and onboard overflow capacity for hubs.
  • Audit accepted standards and procedures within designated region.
  • Train Network Carriers (Onboarding, and Reoccurring).
  • Integrate new business to achieve customer KPI goals and profit budgets.
  • Accountable for launch support of new business opportunities.
  • Interface with clients to ensure quality performance by Carriers.
  • Provide feedback to Carriers as necessary to improve performance.
  • Address questions and/or issues regarding Carrier daily performance with the client and/or Carrier.
  • Train Carriers and associates on operational performance tools to ensure consistent usage and valid performance metrics.
  • Ensure Carrier compliance with contractual obligations, including related administrative functions, systems updates, and metrics reporting.
  • Provide systems troubleshooting and metrics reporting production for assigned Carriers.
  • Develop and implement innovative processes to enhance productivity and service.
  • Develop, implement, and distribute operational performance reports related to leadership to aid in decision making.
  • Research, analyze, and evaluate Standard Operating Procedures (SOP's) to identify and recommend areas of improvement.
  • Partner with Carriers, Carrier team, and Hub Operations to identify areas of improvement.
  • Communicate recommendations and support implementation of process improvements.
  • Perform physical inventories at various Network Carrier locations.
  • Ensure needed inventory processes are followed by sites and that inventories are conducted accurately.
  • Perform site audits and relay feedback on visits to Network Carriers.
  • On time reporting of metrics information (i.e., on time delivery, percentage of scheduled deliveries, claims, OS&D, incidents and delivery exceptions, etc.)
  • H.S. diploma/GED required.
  • Bachelor's degree preferred in Business, Logistics or related field.
  • Three (3) years to Five (5) years or more operations experience in a distribution center/warehousing environment required.
  • Three (3) years to Five (5) years or more supervisory experience required.
  • Proficient in Microsoft Office products (Access, Excel, Word, Power Point, and Outlook) intermediate required.
  • Warehouse software (i.e. SAP, AS400, WMS) and other related software intermediate required.
  • Home delivery services intermediate preferred.
  • Process management skills (preferred).
  • Creativity (preferred).
  • Medical, Dental, Vision Benefits start at 30 Days.
  • 401 (K) Savings Plan with a company match.
  • Discounted employee stock purchase options.
  • Quality employee discounts that actually save you money on tools, cars, appliances, travel and more.
  • All major holidays paid and Paid time off within your first year.
  • Up to 12 weeks paid maternity leave.
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