Network Attached Storage (NAS) Senior Support Specialist

About the position

At Pfizer, technology impacts everything we do. Our digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions, from research to manufacturing. By digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives. Your dedication and hard work will be instrumental in helping Pfizer achieve new milestones and make a positive impact on patients worldwide.

Responsibilities

• Lead and guide moderately complex projects, effectively managing time and resources.
• Apply skills and discipline knowledge to contribute to departmental work.
• Make decisions to resolve moderately complex problems and develop new options in non-standard situations.
• Work independently on assignments, seeking guidance on unusual or complex problems.
• Utilize judgment and experience to become a resource for others and guide operational teams.
• Facilitate agreements and collaboration between teams to ensure successful project delivery.
• Act as a thought leader on emerging digital technologies, contributing to the vision, strategy, design, and roadmap of digital products.
• Analyze support trends, lead process improvements, and evaluate data to understand user behavior and business trends.
• Ensure project management deliverables comply with regulatory standards and maintain strong partnerships with Pfizer teams through effective engagement models.

Requirements

• Bachelor's degree in computer science, Computer Engineering or a similar technical/engineering discipline with five years of relevant experience; OR Master's degree with three years of relevant experience; OR Associate's degree with eight years of relevant experience; OR Ph.D. with 0+ years of experience; OR 10 years of relevant experience with a high school diploma or equivalent.
• Experience in an enterprise IT setting, preferably one in a highly regulated industry such as banking/financial or healthcare/pharmaceutical.
• Deep knowledge of and expertise with enterprise Network Attached Storage (NAS) technology, primarily NetApp and DELL.
• Additional knowledge and expertise with cloud storage providers such as AWS, Google and Azure is also highly desired.
• Deep knowledge of ITIL ITSM concepts is required.
• Deep understanding of UNIX/Linux and Windows security and complex NAS permissions structures to ensure the highest level of security is required.
• Deep understanding of multiprotocol access to shares.
• Solid understanding of Windows DFS for CIFS share mapping.
• Demonstrated experience in an agile work environment possessing qualities such as a collaborative mindset, adaptability to change, and a proactive problem-solving approach.
• Excellent communication skills.

Nice-to-haves

• Experience providing technical support with NetApp and/or DELL NAS infrastructure.
• PMP qualification a plus.
• Experience working on large scale NAS migrations.
• Strong scripting ability with common languages such as perl, python, ksh, and windows vb & batch.

Benefits

• 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution.
• Paid vacation, holiday and personal days.
• Paid caregiver/parental and medical leave.
• Health benefits to include medical, prescription drug, dental and vision coverage.