Network Assurance Manager (Eastern Service Area)

L3HHCM20•Madison, WI

5d•$76,500 - $164,000

About The Position

FTI Network Assurance Manager (NAM) is the point of contact for all FTI Operational Services and Provisioning matters for their geographic area of responsibility. They meet regularly with the FAA at a local and regional management level. They coordinate L3Harris’s effort with teammates. They represent L3Harris to the FAA and the FAA to L3Harris. They review procedures, identify problems and resolutions. A willingness to be available for critical service-related problems that require immediate escalation 24x7 is required. Experience in managing large telecommunications implementation projects strongly desired.

Requirements

Bachelor’s Degree with a minimum 6 years prior relevant experience. Graduate Degree with a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.
Possess and maintain a valid Driver’s License and/or local US State REAL ID equivalent and a satisfactory driving record.

Nice To Haves

Experience working with Federal Government contracts (FAA is an added plus).
Experience in telecommunications
Experience in program and/or project management skills.
Experience in Telecommunications Provisioning, Maintenance and Customer Service.
Experience with an Inter-exchange Carrier such as AT&T, Lumen, etc. and/or experience working with a Local Exchange Carrier such as AT&T Local, Frontier, Verizon, etc.
Experience managing and leading a field force of technicians for operations, deployment as well as maintenance/customer service.
Strong customer service background (customer service with the FAA is an added plus).
Strong written and oral communication skills also required.

Responsibilities

Meet with the Government and review operations and deployment and service results.
Provide management and direction to the field teams and advise management team.
Proactively review service performance and procedures with the Government on a quarterly basis.
Coordinate and oversee all field activities associated with the operations and as necessary deployment to ensure successful National Airspace sustainment.
Coordinate Contractor efforts both internally and with other companies and organizations. The NAM shall be the single-point-of-contact for FTI service matters for their particular geographic area of responsibility.
Coordinate efforts by the Government and the Contractor to isolate and repair chronic troubles.
Identify problem areas and resolutions.
Visit Government facilities and be responsive to any deployment and/or operational service problems.
Investigate formal complaints, formulate action plans and initiate the plans.
Assess the service being provided and identify potential service conditions that could result in a formal complaint.
Coordinate service provisioning activities, including progress and schedules for new and modified services.
Provide detailed failure analysis reports for specific service outages as necessary.
Ability to obtain a FAA Public Trust Security Clearance