Network and Systems Operations Manager

Leidos•Chantilly, VA

2d•Onsite

About The Position

Here at Leidos, we care deeply about the growth and development of our people. We are seeking a Network and Systems Operations Manager, to lead the operations team. This is a Key Position that supports 450 CONUS and OCONUS Consumers. You’ll be working in Chantilly Virginia with a team of highly specialized engineers and analysts, supporting the customer mission. You’ll be managing the Tier 2 and Tier 3 team and working in collaboration with the development team to support upgrades to our customized ICAM solution. For a large team, we are proud to maintain an intimate culture that focuses on employee growth and development. Our upskilling program helps individuals advance skillsets in new disciplines and technologies. You will also occasionally travel to the Springfield Virginia customer site to develop intimacy and facilitate support. The GEOAxIS system provides Identity, Credential and Access Management for all web applications. GEOAxIS enables online, on-demand, access to NGA GEOINT content based on user’s authoritative attributes/roles. Our Mission is to maintain highly-available ICAM services for protecting those critical mission applications across all security domains. The GxNext contract was awarded to Leidos in 2021 and runs until 2031.

Requirements

Active Top Secret/SCI with Polygraph
Bachelor’s degree or equivalent with 12+ years of experience, or Master’s degree with 10+ years of experience in Information Technology operations and support
Minimum 3 years’ experience maintaining cloud services to include at a minimum AWS
3+ years of experience providing oversight to the completion of operational environment maintenance
5+ years of experience leading an operations team and 3+ years managing server maintenance and support
3+ years experience managing Tier 2 - 24x365 Helpdesk support to include Tier 3 on-demand for priority
Familiarity briefing operational metrics or incident status to leadership and customer stakeholders
Experience with engagement on technical TEMs and oversight of implementation of key enterprise milestones and delivery
Local to DMV (DC/Maryland/Virginia) with need to be physically present at the team’s work location in Chantilly
All candidates must be US CITIZENS to be considered for the position

Nice To Haves

Familiarity with Oracle IdAM products.
Information Technology Infrastructure Library (ITIL) certification desired
Must demonstrate experience with Jira, Confluence, Agile Scrum, A&A processes, Systems Engineering

Responsibilities

Develop a relationship with a high-profile customer, and use your expertise to lead the development of NGA’s ICAM roadmap
Maintain our hybrid ICAM solution and infrastructure, across multiple security domains
Be the primary point of contact for the program, managing communication, troubleshooting, root-cause analysis, and operational status
Manage all operations-related processes for the sustainment of the operational baseline including engineering, integration, and operations
Spearhead Risk Management framework Phase 6 related to continuous monitoring
Manage 24x7x365 support and a Tier 3 team - available on-demand for critical and high operations incidents
Support Service Level Agreement of 99.9% (three-nine) availability
Brief technical status to internal and external customers, as well as program and company leadership
Provide technical execution oversight to operations during incidents
Facilitate collaboration across operations teams and the development organization
Collaborate with stakeholders for enterprise projects and activities
Lead ops metrics collection and dissemination