Imperial Valley College-posted about 1 month ago
Full-time • Mid Level
Imperial, CA
251-500 employees
Educational Services

Under the direction of an assigned supervisor, acts as a senior technician that is responsible for the oversight and management of technology projects and for the daily operation, maintenance, and upkeep of the enterprise systems. Responsible for implementing security procedures, managing back-up routines, and disaster recovery plans and operations. Acts as a project lead to develop and implement project plans for enhancing technology as well as introducing new technologies. Develops, schedules, and conducts maintenance and support activities for enterprise systems. Supports and enforces standards and policies for enterprise systems and applications. This classification performs the highest level technical, functional and end user support. The incumbent performs complex work independently or serves as a project leader for specialized projects and/or for continuous end user and functional support. Assigned projects require advanced-level skills in specialized technology systems.

  • Responsible for the planning, implementation, maintenance, monitoring, troubleshooting, and repairing of enterprise systems; coordinates vendor installations, repairs, and maintenance of district enterprise systems.
  • Leads the operation, maintenance, and support for all phases of the system lifecycle in support of enterprise systems.
  • Installs, configures, and maintains server hardware, operating systems, and other related peripherals.
  • Performs database system installation, upgrades, and security updates; establishes and maintains database access security; monitors and maintains the health of enterprise databases; performs tuning of databases to ensure optimal performance.
  • Uses available tools to monitor and analyze current system status and determine appropriate action.
  • Troubleshoots performance and data integrity issues.
  • Establishes standards and procedures for system and database deployment, upgrades, and maintenance.
  • Establishes standards, plans, designs, and implements enterprise and local storage infrastructure.
  • Administers and monitors installed storage systems and central backup infrastructure; performs necessary storage infrastructure maintenance and data migration; performs regular tasks relating to server data backups and archival processes and requests for data restores.
  • Develops and implements the disaster recovery plan for enterprise systems.
  • Provides project leadership, administration and support of enterprise applications including, but not limited to, communication devices, servers, desktop virtualization devices, and peripheral systems.
  • Administers and maintains access policy and permissions for end users.
  • Assists with wired and wireless network issues, including switch management and infrastructure support.
  • Provides user support following standard Help Desk operating procedures; logs all Help Desk contacts using the call logging system; documents resolutions for future reference.
  • Coordinates and schedules training for server related systems; prepares training facility and materials; conducts scheduled and ad hoc server related training for users; writes training documentation.
  • Creates and maintains documentation including procedures, policies, and reference materials.
  • Administers phone system.
  • Other job-related duties as assigned.
  • A bachelor's degree in a computer science related field and three (3) years' experience working in an enterprise environment, with project lead responsibilities and/or training or an equivalent combination of education and experience.
  • Valid driver's license.
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