NETWORK AND PHONE TECHNICIAN

Ithaca College • Ithaca, NY

412d • $52,000 - $56,160

About The Position

The Network and Communications Technician is responsible for maintaining the College's data networks and unified communications systems. This role involves hands-on work, technical problem-solving, and collaboration with various teams to ensure stable and secure connectivity and effective communication across the campus. The position requires physical tasks, troubleshooting, and a commitment to providing reliable network and phone system performance.

Requirements

• High school diploma or equivalent.
• At least 2 years of general IT troubleshooting experience, which may include experience with phone systems or relevant experience gained through educational programs.
• Strong critical thinking and problem-solving skills.
• Attention to detail and excellent communication abilities.
• Ability to lift and carry equipment up to 60 pounds.

Nice To Haves

• An Associate's degree or technical certifications (e.g., CompTIA Network+, Cisco CCNA) are preferred but not required.
• Experience with phone systems or relevant technical training.

Responsibilities

• Provide first-level troubleshooting and technical support for network and phone system issues, escalating complex cases to senior team members as needed.
• Perform regular checks and assist with the monitoring, installation, configuration, and maintenance of network and telephony equipment.
• Diagnose and resolve basic phone system issues, including cloud voice setups, handset troubleshooting, and phone line configurations.
• Support edge switch and wireless access point deployment, assisting in the installation and maintenance of edge switches and wireless access points.
• Deploy Ethernet and fiber optic cabling to support network and telephony infrastructure across campus.
• Support campus events and department installations by setting up network and phone connections.
• Organize and maintain network closets, ensuring cables are properly managed and equipment is accessible and operational.
• Document changes, configurations, and troubleshooting steps for network and telephony equipment.
• Rotate on-call duties with another Network and Communications Technician.
• Actively contribute to team meetings and knowledge-sharing sessions.

Benefits

• Healthcare including vision and dental
• Generous Paid Time Off Policies
• 403B Retirement Savings Plan with Matching Employer Contribution
• EAP
• Flexible Work Plans
• Educational Benefits
• Career-Enhancing Trainings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: High school or GED