Network and IT Support Engineer
About The Position
The Network & IT Support Engineer will be responsible for designing, implementing, and maintaining our organization's computer network infrastructure to ensure it is reliable, fast, and secure. This includes working with Users and configuring hardware, creating security measures, troubleshooting complex issues, and collaborating with other teams on infrastructure and security improvements. The role requires strong analytical, problem-solving, and communication skills, as well as experience with hardware like computers/laptops, routers and firewalls, network protocols, and automation tools.
Requirements
- 2-4 years of experience of providing end user technical support
- Hands on experience with Window 10 and Mac OSX operation systems
- Experience managing users and groups with Active Directory and Office 365
- Experience using MDMs like ManageEngine, Intune or others
- Advanced knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Fundamental understanding of the TCP/IP, DHCP, DNS and wireless technologies
- Demonstrated ability to troubleshoot and solve problems logically
- Self-motivated and able to work with limited supervision
- Excellent customer service and communication skills
- Exposure to Window Server 2012/2016
- CompTia A+ certificate or equivalent experience
- To comply with U.S. Government export control regulations (ITAR), applicants must be one of the following: (i) a U.S. citizen or national, (ii) a lawful permanent resident (green card holder), (iii) a refugee under 8 U.S.C. § 1157, or (iv) an asylee under 8 U.S.C. § 1158. Individuals who do not meet these criteria must be eligible to obtain the necessary authorizations from the U.S. Department of State. For more information, please refer to the ITAR guidelines.
Nice To Haves
- Exposure to Cisco and/or Ubiquiti Networks
- Familiarity with AWS
- Experience with PowerShell and scripting
- Desire to branch out in related fields (security, AWS, development)
- Previous startup experience would be a huge plus
Responsibilities
- Serve as the primary point of contact for end user technical issues
- Provision hardware including laptops, printers, telephones and other equipment
- Install, configure, and maintain a variety of software application and operating systems
- Diagnose and repair hardware, network and software issues
- Maintain wireless and wired networks
- Administer Active Directory, Group Policy, Office 365, ESET and other systems
- Document IT processes and maintain asset inventory
- Procure hardware and software
- Provide end user training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
