Network Analyst (Technical Customer Service Representative)
Qts Data Centers•Suwanee, GA
441d
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About The Position
The Operations Service Center Network Analyst (Technical Customer Service Representative) is responsible for providing technical support and customer service in a fast-paced environment. This role involves managing phone interactions, monitoring alarms, handling incident tickets, and troubleshooting technical issues to ensure customer satisfaction and operational efficiency. The position requires shift work as the Operations Service Center operates 24/7, and employees may be assigned to various shifts based on business needs.
