Concentra Network Analyst II

Concentra Career Choice•Addison, TX

About The Position

The Network Analyst II is responsible for delivering quality customer service while providing companywide technical and resource services in the installation, configuration, operation, maintenance, troubleshooting and diagnosis of network client and server computer hardware, peripheral equipment, and software. Network Analysts are responsible for the 24 x 7 support of Select’s network. Support includes investigating problems, determining the cause and implementing solutions. The impact of these problems span a range from a single application or location to companywide. Network Analysts must understand multiple technologies including wireless networks, routing protocols, wide area network accelerations; be able to work with and coordinate multiple internal groups and external vendors; and be able to resolve most problems with little direct supervision.

Requirements

Education Level: Bachelor’s DegreeMajor: Computer ScienceDegree must be from an accredited college or university.
In lieu of an undergraduate degree, the ratio is 1:1 meaning one year of college is equal to one year of directly related work experience and vice versa
Certifications: CCNA, CCDA
Customarily has at least the following experience:
Customarily six years of progressive responsibilities supporting a medium to large size, multi-site network. Expertise in supporting DMVPN environment
3 to 5 years' experience with Cisco IOS in a multi-site organization
3 to 5 years' experience with MPLS and routing protocols such as BGP, EIGRP or OSPF
2 to 4 years' experience with Cisco DMVPN over broadband or equivalent site-to-site VPN technology
1 to 3 years' experience with Cisco wireless controllers or equivalent technology
Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
Customarily six years of progressive responsibilities supporting a medium to large size, multi-site network. Expertise in supporting DMVPN environment.
3 to 5 years' experience with Cisco IOS in a multi-site organization
3 to 5 years' experience with MPLS and routing protocols such as BGP, EIGRP or OSPF
2 to 4 years' experience with Cisco DMVPN over broadband or equivalent site-to-site VPN technology
1 to 3 years' experience with Cisco wireless controllers or equivalent technology
Strong teamwork, interpersonal and communication skills a must
Strong interpersonal and communication skills a must; ability to read, write, and speak in a professional manner
Excellent analytical and problem solving skills are essential
Must possess a personal sense of urgency
Ability to effectively multi-task and adapt to changing business priorities
Superior customer service skills
Excellent time management and organizational skills are required
Excellent attention to detail
Multi-site IS operations experience
PC Hardware and peripheral experience
Knowledge of Microsoft productivity applications
Knowledge of browser-based technology
Windows desktop OS in a networked Active Directory environment experience
CCNA a plus or equivalent experience
Excellent documentation skills a plus

Nice To Haves

Experience with Aruba wireless a plus
Experience with Cisco Viptella SDWAN a plus
Experience with WAN optimization technology such as Riverbed Steelhead is a plus
CCNA a plus or equivalent experience
Excellent documentation skills a plus

Responsibilities

Be able to diagnose, investigate and troubleshoot problems reported to the network teams
Determine the actual or root cause of problems, which may or may not be network issues
Configure routers and switches as necessary to support clinics. Monitor and manage hospital or data center equipment
Respond in a timely manner to assigned items (Incidents, Tasks, and Problems) related but not limited to computer hardware, software and network connectivity. Ensure that all items are updated with current status regularly.
Ensure timely escalation of complex customer issues by documenting the impact to the customer. Initiate escalation as appropriate and ensure management awareness of problems that are severe in nature or that are exceeding documented SLAs.
Communicate status about problems and their resolution to other IT groups, clinic cost center managers, hospital CEOs, or other key staff at the sites
Assist in the planning and installation of hardware systems, software, and local area networks and remote sites
Provide onsite support at remote locations as required for site opening/closing and major hardware, software, or infrastructure upgrades. Maintain records and documentation related to network nodes, network equipment, data cabling, equipment location, and software revisions.
Install, test, and troubleshoot software on network troubleshooting or monitoring network workstations and servers
Interface with the other IS teams as requested to support all activities related to the roll-out of new releases of production applications
Assist in Disaster Recovery Test exercises as requested and be responsible for designated systems
Create, maintain, and update disaster recovery procedures when changes in hardware or applications occur
Set up training sessions with Help Desk, End User Support and Operations staff to improve customer satisfaction and first call resolution
Participate in relevant information sharing activities
Monitor and report on any security violations related to the unwarranted access to corporate data
Ensure that all problems are resolved in a timely and efficient manner
Help build team spirit by assisting other staff members and promoting a positive workplace
Maintain awareness of the rapidly changing environment and recommend cost efficient techniques
Recognize potential areas where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate.
Support the mission and direction of Select Medical, both within the Information Services department and throughout the organization
Ensure all changes comply with change management policies and procedures
Complete any activities, tasks, and/or projects as assigned