Manage and resolve network and telecommunications support tickets relying on incident management, problem management, change management, and request fulfillment processes in accordance with procedures in place. Provide a vital end-user customer service function as a highly visible member of the Network Services team. Configure Cisco switches, routers, firewalls, and Aruba mobility controllers. Install, configure, and maintain network and telecommunications equipment, components, systems, software, and/or related infrastructure including IP phones, voice gateways, servers, software, access points, switches, routers, firewalls, UPS , PDU , racks, cabinets, and communications cabling using standard tools, meters, testing devices, software applications, and techniques according to documents, instructions, and/or industry standard practices. Perform scheduled maintenance and upgrades of network and telecommunications equipment, components, systems, software, and/or related infrastructure, including software releases, patches, and equipment lifecycle. Troubleshoot, identify, correct and/or repair basic and fundamental network and telecommunications equipment, component, system, software, and/or related infrastructure problems, and/or communications cabling problems, including replacing defective equipment and/or components. Use monitoring systems to alert on abnormal configuration or operation; maintain monitoring functionality as changes occur and take appropriate corrective action to address alerts. Maintain, enhance, and/or develop documents and records including system diagrams, drawings, methods and procedures documents, installation, cable, and equipment lifecycle records, usage reports, equipment, tool, parts, and materials inventories, equipment operation and support documents, and site condition and inventory reports. Maintain equipment rooms in a manner consistent with industry good-housekeeping standards. Monitor equipment inventory levels for asset management, inventory tracking, and restock scheduling purposes. Assist with annual inventory of parts and material. Apply routing, switching, network security, telecommunications, and communications cabling, standards and best practices to scenarios encountered. Manage network and telecommunications infrastructure built using various components and protocols to achieve highly available network and telecommunications services. Assist with training, needs assessment, and the evaluation of various solutions to those needs. Provide guidance for student employees. Organize, prioritize, and communicate on-going work to meet multiple task and project timelines. Participate in performance-related goal setting and achievement to meet personal and organizational goals and objectives. Attend and participate in trainings and other professional development activity. Participate in projects, complete tasks, and perform job-related duties as assigned. Physical Demands This position requires periodic on-call availability and after hours support. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.