Will be part of onsite team maintaining network environment in support of physical touch (Smart Hands) support of Incident and or Requests. Will be providing Incident support by working with remote Level 2/3 teams to assist in resolving outages fixing issues including replacement of cabling or hardware components. Will be providing Service Request Support working with remote Network Support Teams to install hardware or patch cables to enable new services for customers. Technician will be participating in Hardware Rack & Stack installation of both Network and Server equipment, cable management, and installation of required Fiber and Copper Patch leads, providing console access to Remote Team for configuration if required and testing connectivity after installation and configuration.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree